Starbucks Card Account Terms of Use and Agreement
Starbucks Card Singapore ("Starbucks" or "we" or "us")
Starbucks Card Account Terms of Use and Agreement
IMPORTANT -- PLEASE READ: The following Starbucks Card Agreement describes the terms and conditions that apply to the stored value account of your Starbucks Card. This agreement is divided into two parts. Part One describes the terms that apply generally to the Starbucks Card. Part Two contains important legal terms and conditions.
Starbucks is authorized and regulated by the Financial Services Authority ("FSA"). Starbucks is entered on the FSA Register with the FSA registration number 442404. Starbucks is authorised by the FSA to carry on the regulated activity of issuing electronic money.
Please note that Starbucks, the holder of the Starbucks Card stored value facility, does not require the approval of the Monetary Authority of Singapore. Consumers (users) are advised to read the terms and conditions carefully.”
YOUR USE OF YOUR STARBUCKS CARD IS GOVERNED BY THE TERMS OF THIS AGREEMENT. PLEASE ENSURE THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS BEFORE USING YOUR STARBUCKS CARD. IF YOU DO NOT UNDERSTAND THESE TERMS YOU MAY CALL 1800-782 7282 TO DISCUSS YOUR CONCERNS WITH US BEFORE YOU FIRST USE YOUR STARBUCKS CARD.
PLEASE ALSO TAKE THE TIME TO REGISTER YOUR STARBUCKS CARD BY VISITING OUR WEB SITE AT www.starbucks.com.sg. AS THIS WILL PROVIDE YOU WITH EXTRA SECURITY IN THE EVENT THAT YOUR CARD IS LOST OR STOLEN.
WE RECOMMEND YOU KEEP A COPY OF THIS AGREEMENT FOR YOUR RECORDS.
PART ONE: STARBUCKS CARD GENERAL TERMS
About Your Account; Starbucks Purchases Only
The Starbucks Card is issued to you by Starbucks. It allows you to load a monetary value on to your Starbucks Card for future purchases at participating Starbucks stores. The Starbucks Card is to be treated like cash. It cannot be replaced if lost, stolen or destroyed unless you have registered it and reported the loss as described below. The monetary value that you load onto your Starbucks Card is a pre-payment only for the goods and services of participating Starbucks stores. No credit card, credit line, overdraft protection or deposit account is associated with a Starbucks Card. No interest, dividends or any other earnings on funds loaded on to a Starbucks Card will accrue or be paid or credited to you by Starbucks. The value associated with the Starbucks Card is not insured or guaranteed by any person or entity.
Your Starbucks Card is only valid for use in participating Starbucks stores in Singapore only. We reserve the right not to accept any Starbucks Card or otherwise limit use of a Starbucks Card if we reasonably believe that the use is unauthorized, fraudulent or otherwise unlawful.
Loading Value on Your Card
In Singapore, you can load value onto a Starbucks Card by using a credit card, debit card or cash by visiting any participating store. You may also top up an existing Starbucks Card by using a credit card (VISA or MasterCard) online at www.starbucks.com.sg. If you choose to top up your Starbucks Card online, any personal data which you provide to us in order to do so will be held pursuant to Starbucks Privacy Policy on servers in Singapore and by proceeding with the topping up facility, you will be agreeing to this arrangement. A maximum amount of S$300 is permitted on a Starbucks Card at any given time and the minimum amount that can be loaded is S$10 and increasing in denominations of S$10. Starbucks may change these maximum and minimum amounts at any time by notifying you at the point of sale or on the Starbucks web site and such change shall not constitute an amendment to this agreement.
Fees and Expiry Date
Starbucks does not charge any fees for the issuance, activation, use or reloading of your Starbucks Card. Your Starbucks Card will expire three years after the last date of transaction.
Receipts and Statements
Cardholders are not sent statements of itemized transactions from a Starbucks Card account. You can check the balance of your Starbucks Card or review the last ten recent transactions on your Starbucks Card on our web site at www.starbucks.com.sg, or by calling 1800-782-7282. Keep your receipts and check your online statement to ensure that your account balance is correct.
Redemption
The Singapore Starbucks Card cannot be exchanged for cash or credit balance unless required by and subject to the terms of this agreement. All reward benefits are valid only within their stipulated periods.
Refund
Refund of the balance value on your Starbucks Card can only be done personally at the Starbucks head office. No fee is payable but the original receipt upon purchase of the Card together with documentation of your identity such as full name, address, identity card number and contact number must be produced for a refund to be processed. Upon verification, a refund cheque will be mailed to you with seven (7) working days. No refunds will be made in the stores.
Complaint Handling
We reserve the right to correct the balance of your Starbucks Card account if we believe that a clerical, billing or accounting error has occurred. If you have questions regarding your transaction history or any correction, or if you dispute any transaction or correction that has been assessed against your Starbucks Card, please contact our Customer Care Team by phone on 1800-782-7282 and we will conduct an investigation and communicate the results and correct any error that we verify as soon as we finish the investigation. If no error was found, we will communicate an explanation. We will have no liability for any billing error unless you provide us notice within sixty (60) days of the date you become aware of the error. You should monitor your transactions and account balances closely.
Optional Registration; Liability for Unauthorised Transactions
Because your Starbucks Card is used like cash for purchases from Starbucks, you are responsible for all transactions associated with your Starbucks Card, including unauthorised transactions. However, if your Starbucks Card is lost, stolen or destroyed, the card can be replaced with the balance remaining on it at the time of your call or on-line deactivation, but only if you have registered the Card with us. To register your card, please visit our web site at www.starbucks.com.sg. Please notify us immediately if you change any of your registration information. Personal Information which you provide to us for purposes of registering your Starbucks Card will be held pursuant to Starbucks Privacy Policy which is available on this website at www.card.starbucks.com.sg. If your registered Starbucks Card is lost, stolen or damaged, you should contact us immediately at 1800-782-7282. Your Starbucks Card balance is only protected from the point in time that you notify us that the Card is lost, stolen or damaged. We will freeze the remaining balance on your Starbucks Card at the time you notify us and will load that remaining balance on your replacement Starbucks Card.
PART TWO: IMPORTANT LEGAL TERMS
Changes to This Agreement
We may amend the terms of this agreement at any time for security, legal, regulatory or valid business reasons. We will post the terms to the modified agreement on our web site at www.starbucks.com.sg. Subject to the remainder of this clause, any change, addition or deletion will become effective at the time we post the revised agreement to our web site or generally in our stores or as otherwise stated in our notice to you. Unless we state otherwise, the change, addition or deletion will apply to your future and existing Starbucks Cards. The amended terms will apply to you if (1) you do not notify us in writing to the contrary within twenty (20) days of the date of our notice (or such other reasonable period of time as specified in our notice to you), or (2) you use your Starbucks Card after such twenty (20) day notice period. If you do not accept the changes, additions or deletions, your Starbucks Card will be cancelled and any amounts remaining on your Starbucks Card will be refunded to you.
Cancellation of This Agreement
We may suspend or terminate this agreement at any time by giving you reasonable prior notice. We need not, however, give you notice where we have serious grounds for considering that immediate termination is required (e.g. if we reasonably suspect fraudulent or unauthorized use of the Starbucks Card). If we terminate this agreement in circumstances where it is determined you are not in breach of this agreement, we will refund the balance held in your Starbucks Card account less any amounts that you owe us. In the event that this agreement is terminated, this Part Two shall continue to apply as between us in respect of anything either of us did whilst this agreement was in force.
Governing Law
This agreement is governed by the laws of Singapore.
Disclaimers and Limits of Liability
Starbucks does not represent or warrant that your Starbucks Card will always be accessible or accepted at participating Starbucks stores.
Starbucks will not be liable to you for:
- any loss of income, business, goodwill or profits arising out of this agreement;
- any unauthorized access to or alteration, theft or destruction of your Starbucks Card;
- the consequences of any delay or mistake relating to the use of your Starbucks Card caused by any circumstances beyond our control;
- any loss or damage which was not caused by our breach of this agreement or breach of our legal duty of care;
- any loss or damage which was not a reasonably foreseeable result of either our breach of this agreement or breach of our legal duty of care. Loss or damage is "reasonably foreseeable" if, at the time we entered into this agreement, such loss was contemplated by you and by us; or
- any loss or damage suffered by you as a result of you failing to take reasonable precautions against such loss or damage.
This agreement does not affect your statutory rights and must be read subject to those rights. If you require more information on your statutory rights you should contact a lawyer.
Assignment
We may transfer all or part of this agreement without such transfer being considered a change to the agreement, by giving notice to you. The company or other entity to whom we transfer this agreement will have the same rights and obligations as we did before the transfer and we will ensure that it agrees in writing to be bound by the terms and conditions of this agreement so that you rights under this agreement are not detrimentally affected.
Entire Agreement; Construction
All correspondence entered into under this agreement will be in the English language. This agreement is the complete and exclusive statement of the agreement between you and Starbucks Coffee Singapore Pte Ltd and supersedes all prior proposals and all other agreements in respect of the subject matter of this agreement. If any provision of this agreement is illegal or unenforceable, that provision will be deleted from this agreement, and the remaining terms will not be affected. Headings are for convenience of reference only and will in no way affect interpretation of this agreement.
Enquiries or Questions
If you have any questions regarding this Starbucks Card Account Terms of Use and Agreement, or your Starbucks Card, please email our Customer Care Team at customer@starbucks.com.sg or call 1800-782-7282.
Starbucks Coffee Singapore Pte Ltd
401 Commonwealth Drive, #01-04/05 Haw Par Technocentre, Singapore 149598
Customer Call Centre
Singapore Toll-Free Number: 1800-782-7282
Mondays to Fridays, 10am to 5pm
Closed on public holidays.
