Frequently Asked Questions

Questions 1 - 20 of 23

How do I register my Starbucks Card?

To register your Starbucks Card, simply go online to our Singapore website at www.starbucks.com.sg or use our Singapore Starbucks mobile app and follow the registration instructions and procedures given.  

Date Updated: 7/15/2015 10:24:50 AM

How does Starbucks protect my privacy after I register my Starbucks Card?

Starbucks does not sell or share your personal information, including your name, address, phone number, email address, birth date, financial account information etc. with third parties.  We take great care in managing your personal information only in accordance with our Starbucks Privacy Statement.

Date Updated: 4/2/2015 7:31:45 AM

What methods of payment can be used to activate or reload a Starbucks Card?

Cash, Nets or credit card can be used to activate and/or reload a Starbucks Card. 

Date Updated: 4/2/2015 7:31:45 AM

Can a Starbucks Card be used to activate or reload another Starbucks Card?

No. Only cash, Nets or credit card can be used to activate and/or reload a Starbucks Card. However, you can log in to your My Starbucks Card account online at www.starbucks.com.sg or via the Starbucks mobile apps to transfer funds between any of your registered Starbucks Cards.

Date Updated: 4/2/2015 7:31:45 AM

What is the minimum activation amount?

S$10 is the minimum activation amount.

Date Updated: 4/2/2015 7:31:45 AM

What is the maximum activation amount?

S$300 is the maximum activation amount.

Date Updated: 4/2/2015 7:31:45 AM

Where can I use my Starbucks Card?

Your Starbucks Card can be used at all Starbucks stores in Singapore except our Changi Airport stores. Stores at Changi Airport, with the exception of our Terminal 1 Arrival Hall store, are unable to accept the use of the Starbucks Card. 

Date Updated: 5/13/2015 9:09:36 AM

How do I check the balance on my Starbucks Card?

You may check the balance of your Starbucks Card anytime at a Starbucks store, or online via your Starbucks Card account membership portal or Starbucks Singapore mobile apps.

Date Updated: 4/2/2015 7:31:45 AM

Will my receipt have my Starbucks Card balance on it when I use it to make a purchase?

Yes.

Date Updated: 4/2/2015 7:31:45 AM

Does Starbucks charge any service fee for my Starbucks Card?

No.

Date Updated: 4/2/2015 7:31:45 AM

Can I reload my Starbucks Card?

You can reload your Starbucks Card at any participating Starbucks store in Singapore or through our the Starbucks Singapore mobile application. You can reload a minimum of S$10 each time (i.e. you can only reload in denominations of S$10 per load). The maximum balance that can be stored on a Starbucks Card at any given time is S$300.

Date Updated: 12/21/2015 4:11:06 AM

How do I reload my Starbucks Card?

You can reload your Starbucks Card at any time at a participating Starbucks store in Singapore or through our Starbucks Singapore mobile application.

Date Updated: 12/21/2015 4:10:19 AM

Can I use my Starbucks Card when I travel internationally?

No. Singapore Starbucks Cards cannot be used in any other country. The cards can only be used in Singapore.   

Date Updated: 4/2/2015 7:31:45 AM

What should I do if my Starbucks Card is lost or stolen?

Go online or call the customer contact center immediately. You will be able to put a hold on your card. The balance on you card will be protected once a hold has been placed on your card.

Date Updated: 4/2/2015 7:31:45 AM

Can the Starbucks Card be refunded?

Refunds can only be done personally at the Starbucks head office in Singapore and in accordance with the refund policy and procedures in the Starbucks Card Terms of Use. You must present the original sales receipt for the purchase of the Starbucks Card together with the card for a refund to be processed.

Date Updated: 4/2/2015 7:31:45 AM

How do I check the remaining value on my Starbucks Card?

You can log into your Starbucks Card account via our Starbucks Card membership portal or through our Starbucks Singapore mobile apps. You can also reload your card through our website or our Starbucks Singapore mobile apps.

Date Updated: 5/22/2015 3:30:38 AM

Can I view my transaction history and Stars earned?

You can view your transactions history and the Stars earned by logging into your Starbucks Card account through our website at www.starbucks.com.sg or through our Starbucks Singapore mobile apps. Please allow up to 24 hours for details of the transaction history to be updated on your account.

Date Updated: 4/2/2015 7:31:45 AM

Can I view my list of rewards?

You can view your rewards by logging into your Starbucks Card account through our website at www.starbuck.com.sg or through our Starbucks Singapore mobile apps. 

Date Updated: 4/2/2015 7:31:45 AM

How can I transfer funds between cards in same account?

You can transfer funds between your registered cards by logging into your Starbucks Card account through our website at www.starbucks.com.sg or through our Starbucks Singapore mobile apps.  

Date Updated: 4/2/2015 7:31:45 AM

Can I transfer funds to or from a non-registered card?

Sorry, you can only transfer funds to or from a registered card with the same Starbucks Card account.

Date Updated: 4/2/2015 7:31:45 AM

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