Frequently Asked Questions

Questions 1 - 14 of 14

How can I make a comment about the service I received, or an experience I had, at a Starbucks store?

We always welcome your feedback about our service and your in-store experience – whether you found it friendly and helpful, or if it fell short of your expectations. Please  Contact Us with your comments and we’ll respond within 5 working days.


Date Updated: 2/1/2017 8:05:12 AM

How can I access Wi-Fi here at Starbucks?

Wi-Fi service is available at participating stores under the MyRepublic hotspot. You are given 30 minutes of free Wi-Fi each time you login and you may login as many times as you wish.


Date Updated: 2/1/2017 7:51:59 AM

I am encountering issues with the Wi-Fi, who should I contact?

We’re sorry the internet is down. The wireless internet is managed by MyRepublic and you can contact their support team at +65 3152 0480.

Date Updated: 2/1/2017 7:51:53 AM

How can I find a Starbucks store near me?

Check out our Store Finder for locations 


Date Updated: 10/15/2014 5:12:19 AM

Where can I find the store location operating hours?

Check out our Store Finder for locations and their operating hours


Date Updated: 10/15/2014 5:14:02 AM

Do you give customers a discount if they bring their own tumbler/ mug?

Yes, we offer customers $0.50 off of the price of their handcrafted beverage if they use their own tumbler/mug. However, do note that it is not applicable in conjunction with other promotions (e.g. breakfast set, coffee refill).  


Date Updated: 2/1/2017 8:26:12 AM

How does the coffee refill policy work?

When you purchase a Brewed Coffee served in a mug and consume it in our stores, after you finish you can purchase a refill at $1.60. Once you leave the store, your visit has ended and any subsequent coffee refill thereafter would be considered a new purchase


Date Updated: 10/15/2014 5:15:22 AM

Do you do deliveries?

We will love to share our experience out of our stores. Starbucks deliver to limited locations with a minimum order of $30 if your office/home is within short walking distance (10 mins) from any of our stores.

Date Updated: 2/1/2017 8:13:12 AM

Where can I find the furniture and design elements found in Starbucks stores?

Sorry, we are under legal obligation to not give out information about our vendors or manufacturers to the public. If you’re interested in finding specific design elements, we suggest seeking out retailers and design centers that showcase new and innovative design work.


Date Updated: 2/1/2017 8:07:41 AM

How can I request that a Starbucks store open in my neighborhood?

Contact Us to let us know of your interest in a new Starbucks store for your community.


Date Updated: 10/15/2014 5:20:25 AM

Does Starbucks franchise?

Sorry, but we don't franchise.


Date Updated: 10/15/2014 5:21:06 AM

How does Starbucks manage personal information?

Please read our Privacy Policy for details.


Date Updated: 2/1/2017 8:05:34 AM

Can you ship merchandise or Starbucks card orders to me if I live outside Singapore?

Currently, our merchandise and cards are only available for purchase in our stores here. 


Date Updated: 10/15/2014 5:22:54 AM

Do we allow pets in store?

Pets are not allowed on our premises as we do not have a Pets Allowed license. However, we do permit any Guide dog accompanying a blind or visually impaired person in our premises


Date Updated: 10/15/2014 5:23:29 AM