Frequently Asked Questions

Questions 1 - 20 of 50

What is Starbucks Rewards™ program?

Starbucks RewardsTM program is one way in which Starbucks endeavors to reward and thank loyal customers for patronizing at Starbucks stores in Singapore. The program provides benefits to all registered Starbucks Card members who pay with their registered Starbucks Card. Additionally, if you sign up to receive emails from Starbucks when you register your Card, you will be among the first to receive news, exclusive offers and information about Starbucks. Start earning your way towards Gold with every purchase you make at Starbucks!

Date Updated: 2/1/2017 1:42:47 PM

How does Starbucks Rewards™ program work?

You can join the program by first purchasing and activating a Starbucks Card in any of our stores by loading a minimum of S$10 onto your selected Starbucks Card. Next, simply register your Card by creating your account. Existing members can add new Cards to their account through the members' portal or the Starbucks Singapore mobile application. You can now start using it to pay for purchases in all participating Starbucks stores to start collecting Stars and earning rewards. For every S$1 you spend with your registered card you will earn 1 Star.

Welcome Level: Upon registering your first Starbucks Card to your Starbucks account, we will automatically enter you into the Welcome Level of Starbucks RewardsTM program, which means you will receive the following privileges:

  • A “buy-one-get-one free” drink
  • A complimentary drink size upgrade on your birthday month

Green Level: Once you have earned 60 Stars within 12 months, we will upgrade you to the Green Level of Starbucks RewardsTM program where you will receive the following privileges:

  • A complimentary drink with every 60 Stars*
  • A complimentary slice of cake with any hanfcrafted drink purchased in your birthday month
  • A one-time complimentary drink customization with any handcrafted drink purchased
  • A complimentary drink size upgrade on featured drinks^ during first week of launch

*Refers to additional Stars earned after reaching the Green Level
^Limited to one featured drink for each launch

Gold Level: After you earn 300 Stars within 12 months, we will upgrade you to the Gold Level of Starbucks RewardsTM program where you will receive the following privileges:

  • A personalized Gold Card#
  • A complimentary drink or food item with every 60 Stars*
  • A complimentary drink in your birthday month
  • A complimentary slice of cake with any handcrafted drink purchased in your birthday month
  • A one-time complimentary drink customization with any drink purchased
  • A complimentary drink size upgrade on featured drinks^ during the first week of launch

#Gold members will receive one Gold Card in his or her lifetime
*Refers to additional Stars earned after reaching the Gold Level
^Limited to one featured drink for each launch

Date Updated: 2/1/2017 1:48:33 PM

How do I maintain Green Level status?

Once you qualify for the Green Level, you will be at that level for a full year from the date you qualified - this will be your anniversary date. You will then have one year to earn 60 Stars in order to extend your Green level membership for another year. If you earn 300 Stars in one year, you will be upgraded to Gold level. 

If you do not earn 60 Stars in one year, you will start the new year as a Welcome member. Stars are refreshed and reset every year and will not be brought forward. 

Date Updated: 2/2/2017 2:02:02 AM

How do I maintain Gold Level status?

Once you qualify for Gold Level, you will be at that level for a full year from the date you qualified - this will be your anniversary date. You will then have one year to earn 300 Stars in order to extend your Gold membership for another year. 

If you do not earn 300 Stars in one year, you will start the new year as a Green member. Stars are refreshed and reset every year and will not be brought forward. 

Date Updated: 2/2/2017 2:01:30 AM

Can I qualify for multiple renewals in a single year? For example, if I earn 600 Stars in one year, will I be in the Gold Level for the next two years?

No. Every year on your anniversary date (the date you qualified for that level), we will track if you have earned the minimum number of Stars required for that membership level.

For example, if you are a Gold Level member, we will track to see if you have earned a minimum of 300 Stars during the 12-month period before your anniversary date. If so, you will remain at the Gold Level for another year. Your Star balance will still revert to zero and Stars will not be brought forward.

Date Updated: 2/2/2017 2:04:08 AM

Can I transfer a Starbucks Rewards™ membership to someone else?

Memberships are non-transferable and cannot be shared with family members or friends.

Date Updated: 1/16/2017 10:09:57 AM

How many Starbucks Cards can I register as part of the Starbucks Rewards™ program?

You can register as many Starbucks Cards to your Starbucks account as you wish. All Stars earned via your different Cards will contribute to your account's total. You can redeem your rewards that are awarded to your account using any of the Cards that are registered to your account. 

However, there can only be one person registered to one account at any given time.

Date Updated: 2/2/2017 2:06:42 AM

Is there a fee to join Starbucks Rewards™?

No membership fee is required to join the Starbucks RewardsTM program. All you have to do is register your activated Starbucks Card to your Starbucks account and you will be automatically enrolled into the program. You can do so here

Date Updated: 2/2/2017 2:07:21 AM

Why is registration necessary in order to join the program?

Registering your Starbucks Card on the member's portal or through the Starbucks Singapore mobile application, signs you up to enjoy Starbucks RewardsTM benefits and rewards in Singapore.  

Additionally, when you register a Starbucks Card, you receive balance protection in case your Card is ever lost or stolen. With a registered Card, you can also manage your account in a variety of ways, including making payments, online or through the Starbucks Singapore mobile application.

Date Updated: 2/2/2017 2:08:50 AM

How will Starbucks contact me with my email address?

You may choose to opt in or opt out of receiving promotional emails from us. By opting in, you will receive notifications of the various special offers available to you as a Starbucks RewardsTM member. If you wish to opt out of receiving such promotional emails, you can go to your account and change your settings at any time.

Date Updated: 2/2/2017 2:08:58 AM

Will the use of multiple Starbucks Card registered to me count towards my program benefits?

Yes. The use of any Starbucks Card purchased, activated and registered to your account in Singapore will earn you Stars and enable you to enjoy the benefits associated with your membership level.

Date Updated: 1/16/2017 10:09:57 AM

Why do I have to pay with my Starbucks Card to participate in the program?

The program is designed to reward our many customers who use and pay with a registered Starbucks Card.

Date Updated: 1/16/2017 10:09:57 AM

Once a Starbucks Card has been registered or added to an existing account, can it be used to register a new account or added to another account?

Once you have registered a Starbucks Card to an existing account, all rewards and Stars associated with that Card will be added to the existing account and this action cannot be undone. In other words, once a Card has been registered to an account, it can no longer be registered or added to a different account.

Date Updated: 1/16/2017 10:09:57 AM

What is a Star and how do I earn one?

You will earn Stars and receive rewards simply by paying with any Starbucks Card registered to your account at a participating Starbucks store in Singapore. For every S$1 you spend, you will earn 1 Star. Earning of Stars is attained only through purchases in-store and does not include loading of monetary value into Starbucks Card(s).

Date Updated: 2/2/2017 2:11:21 AM

Do I earn any Stars if I do not register my Starbucks Card?

No. Stars are only awarded to a Starbucks Card that has been registered to your account.

Date Updated: 1/16/2017 10:09:57 AM

Can I still earn Stars if I pay for my transaction by other payment methods such as cash, credit card or Nets?

No. You have to pay with your registered Starbucks Card because it is connected to your Starbucks RewardsTM membership and doing so will allow us to reward you for your Starbucks purchases.

Date Updated: 1/16/2017 10:09:57 AM

If I pay for my transaction using a combination of different payment methods such as cash together with my Starbucks Card, can I still earn Stars?

Yes, however the number of Stars earned will be based solely on the amount paid using your registered Starbucks Card.

Date Updated: 1/16/2017 10:09:57 AM

What purchases are ineligible to earn Stars?

Purchases of Starbucks Gift Cards, gift certificates, vouchers and bulk purchases with discounts applied are ineligible to earn Stars. Starbucks may from time to time designate certain product items to be ineligible to earn Stars.

Date Updated: 1/16/2017 10:09:57 AM

How are the Stars used?

The Stars are used to determine the level of Starbucks RewardsTM membership and rewards that are eligible for redemption.

Date Updated: 1/16/2017 10:09:57 AM

How are Stars allocated?

You will earn 1 Star for every $1 spent. For example, if you've spent $10.10, you will see 10.10 Stars reflected in your account for that transaction. Do note that Stars may take up to 24 hours to be reflected in your account. 

Date Updated: 2/2/2017 2:14:18 AM

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