Frequently Asked Questions

Questions 1 - 20 of 88

What is Starbucks Rewards™ program?

Starbucks Rewards™ is a membership program that rewards and thanks loyal customers for patronizing Starbucks stores in Singapore. The program benefits all Starbucks Rewards™ members as you earn Stars when you pay via your registered Starbucks Card at all participating Starbucks stores in Singapore, amongst other rewards. Additionally, if you sign up to receive communications from Starbucks when you register your Card, you will be among the first to receive news, exclusive offers and information about Starbucks.

 

How does Starbucks Rewards™ program work?

You can join the program by registering your Starbucks Card. Simply purchase a Starbucks Card in any of our stores (except for stores located at Changi Airport other than Starbucks Jewel Changi Airport) by loading a minimum of S$10. You can start collecting Stars and earning rewards by paying with your registered Starbucks Card. For every S$1 you spend, you will earn 1 Star, and for every 60 Stars earned, you can redeem a free reward.

There are three membership levels in this program.

Welcome level: Upon creating a new Starbucks account when you register your first Starbucks, we will automatically enter you into the Welcome level of Starbucks Rewards™ program, which means you will receive the following privileges: 

- A buy one get one free drink reward with your first 5 Stars
- A complimentary drink size upgrade in your birthday month
- Pay by phone

Green level: Once you have earned 60 Stars within 12 months, we will upgrade you to the Green level of Starbucks Rewards™ program where you will receive the following privileges:

- A complimentary drink with every 60 Stars
- A complimentary slice of cake with any handcrafted drink purchased in your birthday month
- Pay by phone

Gold level: After you earn 300 Stars within 12 months, we will upgrade you to the Gold level of Starbucks Rewards™ program where you will receive the following privileges:

- A complimentary drink or food item^ with every 60 Stars
- A complimentary drink in your birthday month
- A complimentary slice of cake with any handcrafted drink purchased in your birthday month
- 10% off merchandise in your birthday month*
- A complimentary drink size upgrade on featured drinks# during the first week of launch
- Complimentary monthly drink customization+ with any drink purchased
- Bonus Stars upon upgrade or renewal of Gold level
- Personalized digital Gold Card++
Pay by phone

^60 Stars for Rewards Redemption excludes breakfast sets, selected promotional items and food and drink items that are exclusive to Starbucks Jewel Changi Airport.
*Limited to one-time use only, capped at 8 highest-priced items in a single transaction
#Limited to one featured drink for each launch
+Valid for one-time use only within the calendar month
++Applicable to newly upgraded Gold members only. Gold members will receive one Gold Card in his or her lifetime

How do I maintain Green Level status?

Once you qualify for the Green level, you will be at that level for a full year from the date you qualified - this will be your anniversary date. You will then have one year from your anniversary date to earn 60 Stars in order to extend your Green level membership for another year. If you earn 300 Stars in one year, you will be upgraded to Gold level. 

If you do not earn 60 Stars in one year, you will start your new year as a Welcome member. Stars are refreshed and reset every year and will not be brought forward. 

What are the participating Starbucks stores for Starbucks Rewards™ program?

Starbucks Rewards™ program is available in all Starbucks stores in Singapore except stores that are located at Singapore Changi Airport other than Starbucks Jewel Changi Airport. You cannot earn Stars nor redeem rewards Starbucks stores outside Singapore.

How do I maintain Gold Level status?

Once you qualify for Gold level, you will be at that level for a full year from the date you qualified - this will be your anniversary date. You will then have one year from your anniversary date to earn 300 Stars in order to extend your Gold membership for another year. When you upgrade or maintain your Gold level, you will be rewarded with additional Bonus Stars.

If you do not earn 300 Stars in one year, you will start your new year as a Green member. Stars are refreshed and reset every year and will not be brought forward. 


How do I register for a Starbucks Rewards™ account if I’m not already a member?

Registering for Starbucks Rewards™ is easy. You can join the program by registering your Starbucks Card. Simply purchase a Starbucks Card in any of our stores (except for stores located at Changi Airport other than Starbucks Jewel Changi Airport) by loading a minimum of S$10. You can start collecting Stars and earning Rewards by paying with your registered Starbucks Card.

Can I qualify for multiple renewals in a single year? For example, if I earn 600 Stars in one year, will I be in the Gold Level for the next two years?

No. Every year on your anniversary date (the date you qualified for that level), we will track if you have earned the minimum number of Stars required for that membership level. 

For example, if you are a Gold member, we will track to see if you have earned a minimum of 300 Stars during the 12-month period before your anniversary date. If so, you will remain at the Gold level for another year. Your Star balance will still revert to zero and Stars will not be brought forward.

What are Stars and how do I earn them?

You can earn Stars and receive rewards simply by paying with any Starbucks Card registered to your account at a participating Starbucks store in Singapore (except stores located at Changi Airport other than Starbucks Jewel Changi Airport). For every S$1 you spend, you will earn 1 Star. For example, if you've spent $10.10, you will see 10.10 Stars reflected in your account for that transaction. Do note that Stars may take up to 24 hours to be reflected in your account.

Earning of Stars is attained only through purchases in-store, excluding purchases of Starbucks Gift Cards, gift certificates, vouchers, bulk purchases with discounts applied and loading of monetary value into Starbucks Card(s). Starbucks may designate certain items to be ineligible to earn Stars from time to time.

How are the Stars used?

The Stars are used to determine the level of Starbucks RewardsTM membership and rewards that are eligible for redemption.

What rewards can I redeem my Stars for?

Gold Level: For every 60 Stars earned, you are entitled to redeem 1 free drink or food item.
Green Level: For every 60 Stars earned, you are entitled to redeem 1 free drink.
Welcome Level: Simply accumulate 60 Stars to be upgraded to Green Level and you will be entitled to redeem 1 free drink^.

^60 Stars for Rewards Redemption excludes breakfast sets, selected promotional items and food and drink items that are exclusive to Starbucks Jewel Changi Airport. 

As a Green or Gold member, what kind of beverages can I redeem my Stars for?

You will be eligible to redeem any handcrafted beverage of any size (excluding drink items that are exclusive to Starbucks Jewel Changi Airport) at all participating Starbucks Singapore stores (except stores located at Changi Airport other than Starbucks Jewel Changi Airport). All drink customizations (adding of syrup, espresso shots, drizzles, java chips and changing of milk to soy/coconut) are complimentary with this redemption.

As a Gold member, what food items can I redeem my Stars for?

You will be eligible to redeem any food item except breakfast sets, selected promotional items and food and drink items that are exclusive to Starbucks Jewel Changi Airport. Valid at all participating Starbucks Singapore stores (except stores located at Changi Airport other than Starbucks Jewel Changi Airport)

Do I get to choose when I'd like to redeem my 60 Stars for a free drink or food item?

Yes. You are in control of your rewards*. Simply tell our barista when you want to redeem them. Just be sure to use them before they expire.

*Not valid on food and drink items that are exclusive to Starbucks Jewel Changi Airport. 

Once a Starbucks Card has been registered or added to an existing account, can it be used to register a new account or added to another account?

Once you have registered a Starbucks Card to an existing account, all rewards and Stars associated with that Card will be added to the existing account and this action cannot be undone. In other words, once a Card has been registered to an account, it can no longer be registered or added to a different account.


Do I get any Bonus Stars when qualify or maintain my Gold level?

Yes. This is to reward you for being a Gold member. The number of Bonus Stars you earn will be based on number of consecutive years you have qualified as Gold member since October 2014, i.e., for your first year at Gold level, you will get 10 Bonus Stars. For your second year at Gold level, you will get 20 Bonus Stars, and so on. For example, if you have been a Gold member since December 2014, you will earn 60 Bonus Stars when you maintain your Gold level in December 2019. Please note that the maximum number of Bonus Stars you can get when you maintain your Gold level is 300 Bonus Stars.

Should you drop to Green or Welcome level and qualify as Gold member again, you will be considered as a newly upgraded Gold member and get 10 Bonus Stars when you qualify.


What is a Star and how do I earn one?

You will earn Stars and receive rewards simply by paying with any Starbucks Card registered to your account at a participating Starbucks store in Singapore. For every S$1 you spend, you will earn 1 Star. Earning of Stars is attained only through purchases in-store and does not include loading of monetary value into Starbucks Card(s).

Do my Stars expire?

Yes. Stars will expire 1 year from your anniversary date (the date you qualified for the current level of your Starbucks RewardsTM membership). After registering a new account, you have 12 months to earn Stars to reach the next level. Upon reaching a new level, you will have another 12 months from the date that you reached that level to earn Stars to maintain your membership at that level or to progress to the next level. 

This means that if you've just created a new account, you have one year to earn 60 Stars to reach Green level or 300 Stars to reach Gold level. 

Once you hit Green level, you will have one year from that date (your anniversary date) to earn 60 Stars to maintain your Green level or to earn 300 Stars to progress to Gold level. If you earn less than 60 Stars, you will start the next year as a Welcome member. Similarly, for a Gold member, you have one year upon qualifying to earn 300 Stars to extend your Gold level for another year. If you earn less than 300 Stars, you'll start the new year as a Green member. Stars get refreshed annually and will not be brought forward. 

Do I earn Stars when I pay with my phone?

Yes, you can earn Stars and redeem your rewards when you pay with your registered Starbucks Card via your phone at any participating Starbucks store.

How do I pay with my phone?

Download the Starbucks Singapore App and log into your Starbucks account. You can see all your Starbucks Cards registered to your account under “PAY”. Select the registered Starbucks Card you want to pay with and tap on “PAY” at the bottom of the page. Scan the barcode of the the Starbucks Card you'd like to make payment in participating* Starbucks stores to earn Stars and redeem rewards.

*Available at all Starbucks Singapore stores except those located at Changi Airport other than Starbucks Jewel Changi Airport.

Do I earn Stars if I do not register my Starbucks Card?

No. Stars are only awarded to a Starbucks Card that has been registered to your account.