Mobile Apps – Terms of Use

Last revised: 15 August 2019

USE OF THIS STARBUCKS SINGAPORE MOBILE APPLICATION ("APPLICATION") CONSTITUTES ACCEPTANCE OF THESE TERMS OF USE ("TERMS"), WHICH TERMS MAY BE REVISED BY STARBUCKS FROM TIME TO TIME, AND IS A BINDING AGREEMENT BETWEEN THE USER (“USER”) AND STARBUCKS COFFEE SINGAPORE PTE. LTD. ("STARBUCKS") GOVERNING THE USE OF THIS APPLICATION. BY DOWNLOADING, INSTALLING, OR ACCESSING THIS APPLICATION, USER ACKNOWLEDGES AND AGREES TO BE BOUND BY THESE TERMS. IF USER DOES NOT AGREE TO THESE TERMS USER SHOULD NOT USE AND SHOULD UNINSTALL THIS APPLICATION IMMEDIATELY.


Eligibility

This Application may only be used by individuals aged eighteen (18) years or older. If the User is thirteen (13) years or older but under the age of eighteen (18) years, User should review these Terms with User’s parent or guardian to make sure the User and User’s parent or guardian understand and agree to these Terms. Should the User’s parent or guardian not agree to these Terms, User must immediately uninstall the Application and discontinue its use.

In order to use certain functions of this Application, User will need to register for an account. User agrees to (a) create only one account; (b) provide accurate, truthful, current and complete information when creating such account; (c) maintain and promptly update such account information; (d) follow the guidance provided by Starbucks from time to time (including, but not limited to, through the Starbucks website and/or the Application) in designating a password (the "Password") when creating the account (User may change the Password at any time, but any change shall be effective only if accepted by Starbucks); (e) maintain the security of such account by not sharing the Password with others and restricting access to the account and User’s Device (as defined below) on which the Application is installed; (f) promptly notify Starbucks if User discovers or otherwise suspects any security breaches relating to the Application; and (g) take responsibility for all activities that occur under the account and accept all risks of unauthorized access.

Apple and Google Terms and Conditions; Starbucks Policies

These Terms supplement and incorporate (a) in case the Application is distributed through Apple, Inc.’s (“Apple”) system, Apple’s Terms and Conditions (located at www.apple.com/legal/itunes/us/terms.html#service) including, without limitation, the Licensed Application End User License Agreement provided therein (“Apple Terms”); and (b) in case the Application is distributed through Google Inc’s (“Google”) system, Google Play Terms of Service (located at http://play.google.com/about/play-terms.html) (“Google Terms”); and (c) other Starbucks policies (“Starbucks Policies”), including but not limited to, the terms of use for the Starbucks Website (as defined below), the Starbucks stored value Card (“Starbucks Card”) and the Starbucks RewardsTM Program (Singapore), the Starbucks Privacy Policy, and any other policies which Starbucks may issue from time to time, posted at www.starbucks.com.sg (“Starbucks Website”).  If any of the provisions of the Apple Terms, Google Terms or any applicable Starbucks Policies conflict with these Terms, these Terms will prevail, solely to the extent such terms apply to the Application. 

User License

Subject to these Terms, Starbucks grants the User a personal, non-exclusive, non-transferable, limited and revocable license to use the Application for personal and/or non-commercial use only on an Apple iPhone, iPad or iPod Touch or an Android device (each a “Device”) owned or controlled by User as permitted by the Apple Terms or the Google Terms and in accordance with these Terms (“User License”). Any use of the Application in any other manner, including, without limitation, resale, transfer, modification or distribution of the Application or text, pictures, music, barcodes, video, data, hyperlinks, displays and other content associated with the Application (“Content”) including these Terms is prohibited. These Terms and the User License also govern any updates to, or supplements or replacements for, this Application unless separate terms accompany such updates, supplements or replacements, in which case the separate terms will apply.

Any and all rights in the Application are and shall remain the exclusive property of Starbucks. Nothing in these Terms intends to transfer any such rights to, or to vest any such rights in, the User. Users are only entitled to the limited use of the Application granted to Users under these Terms. Starbucks reserves all rights not expressly granted under these Terms.

The User is responsible for any costs associated with downloading, installing, accessing and/or using the Application which may depend and vary on the terms and conditions of the User’s own mobile device service provider.

Starbucks may, at any time and without giving notice to User, make changes, corrections and/or improvements to the Application, stop providing the Application or features of the Application to any Users, or create usage limits for the Application.

Starbucks reserves the right to charge for the Application or the service(s) provided to User in accordance with these Terms (but Starbucks will give Users the opportunity to decide whether or not to continue to use the Application / such service(s) and accept such charges).

These Terms are effective until terminated. User may terminate these Terms at any time by uninstalling the Application and destroying all copies of the Application in his/her possession.

Starbucks may suspend or terminate these Terms at any time by giving User reasonable prior notice. Starbucks need not, however, give User any notice where Starbucks has serious grounds for considering that immediate termination is required (e.g. if Starbucks reasonably suspects fraudulent or unauthorized use of the Application). The termination of these Terms is without prejudice to the rights of Starbucks accrued prior to termination.

Upon any termination, User agrees to uninstall the Application immediately and destroy all copies of the Application, any accompanying documentation, and all other associated materials. Starbucks reserves the right to terminate these Terms at any time if User is in breach of any of the provisions of these Terms.

Online Payment

Users who download the Application to a Device may also elect to participate in certain functionality of the Application which will allow the User to use a Device to load value to a Starbucks Card, make payment through a Starbucks Card to purchase goods and services at participating Starbucks stores in Singapore only, or to transfer any or all of the outstanding balance from one registered Starbucks Card to another registered Starbucks Card within the same Starbucks account, in accordance with these Terms and the Starbucks Policies including the Starbucks Card Account Terms of Use and Agreement (located at www.starbucks.com.sg/card-terms.html) (“Online Payment”). Starbucks reserves the right at any time to discontinue any or all of the functions of Online Payment.

Please note that for every credit card added to the Application, for authentication purposes, there will be a S$1.00 transaction made under the nominated credit card. This S$1.00 transaction will be automatically refunded to your credit card within the next  business day.

If the User elects to use the Online Payment functionality of the Application, the User may also elect to use the functionality of the Application to allow the User to automatically reload a Starbucks Card that is registered with the User’s Starbucks account by using the Application and/or the User’s Starbucks account online via the Starbucks Website. The User may simply set the reload amount at which the User wants to reload the Starbucks Card each time the Starbucks Card balance is below a certain selected amount and register the auto-reload function with the User’s designated credit card, and such auto-reload amount shall be paid via the registered credit card and loaded onto the Starbucks Card. Each auto-reload transaction will be displayed under the account transaction history in the Application or by logging into the User’s Starbucks account online via the Starbucks Website. Users can change their auto-reload preferences and details (including but not limited to the auto-reload amount, the amount of the balance which triggers an auto-reload and the credit card to be charged for auto-reload), or turn off the auto-reload function, at any time via the Application and/or the User’s Starbucks account online via the Starbucks Website. Changes may require at least 24 hours to take effect. Only one auto-reload transaction can be carried out per day and 12:00 midnight is the cut-off time for each day.

Once any dollar value is loaded onto a Starbucks Card, the transaction cannot in any event be cancelled and/or reversed, but the balance amount on a Starbucks Card (other than a Starbucks eGift Card) can be refunded in accordance with the procedures described in the Starbucks Card Account Terms of Use and Agreement.

Mobile Order and Pay (MO&P)

Users who download the Application to a Device may also elect to participate in certain functionality of the Application which will allow the User to use the Application to order and pay using a Starbucks Card for certain Starbucks products in certain participating Starbucks stores in Singapore prior to arrival at the store ("MO&P"). MO&P is accepted at all participating Starbucks stores in Singapore; please refer to the FAQs for the list of participating Starbucks stores.  Starbucks reserves the right at any time to discontinue MO&P or change the location and/or list of participating stores accepting MO&P. Once a mobile order has been placed by User, it cannot be cancelled or modified.

Email Communications, Text Communications and Push Notifications

If a User signs up for a Starbucks account using the Application, the User will be given the opportunity to opt-in or opt-out to receive promotional email communications from Starbucks ("Email Communications"). Thereafter, the User may opt-in or opt-out of receiving Email Communications at any time by adjusting the User’s profile settings in the User’s Starbucks account via www.starbucks.com.sg.

Similarly, upon download of this Application, the User is, provided the option to opt-in or to opt-out of receiving push notifications from Starbucks on their Device and within the Application. This may include promotional communications, pick-of-the-week offers, and system messages pushed to the Device or within the Application mailbox ("Push Notifications"). The User may, at any time following the download of this Application, opt-in or opt-out of receiving Push Notifications by adjusting the "Starbucks Notifications" switch within the Application settings to "off" (or specifically opt-out of receiving other forms of notifications via email, sms and/or mail), or within the Device’s settings application under "Notifications" to completely opt-out of Push Notifications. Opting out of Push Notifications will not affect User settings with respect to email, sms and/or mail communications.

The sending of communications and Push Notifications is described further in, and will be governed by, the Starbucks Privacy Policy (for details of the Starbucks Privacy Policy, please check the Starbucks website at www.starbucks.com.sg).

User Information

Some functionality of the Application, including Online Payment and MO&P, purchase of Starbucks eGift and location based services and functionality, may require the transmission of information provided by the User including but not limited to user names and passwords, addresses, e-mail addresses, financial information (such as credit card numbers), the International Mobile Equipment identity number accessed in the User’s Device, phone-book information, information related to a Starbucks Card or GPS location (“User Information”). In order to use certain Application functionality, such as and location-based services and technology, the User must either: (a) enable "location services" in the Application; and/or (b) set the permissions in his/her mobile device to allow communication of such information. If the User uses such Application functionality, the User consents to the transmission of User Information to Starbucks, its agents and/or service providers and authorizes Starbucks, its agents and/or service providers to record, process and store such User Information as necessary for the Application functionality and for purposes described in and in accordance with the Starbucks Privacy Policy (located at www.starbucks.com.sg/privacy-policy).

The User is solely responsible for the confidentiality and security of any User Information transmitted from or stored on a Device for purposes of the Application, including Online Payment and MO&P, for all transactions and other activities undertaken with any Starbucks Card registered in the User’s name or in relation to purchase of Starbuck eGift, whether authorized or unauthorized. The User agrees to immediately notify Starbucks of any unauthorized transactions associated with the Application (including Online Payment and MO&P) or any other breach of security. Starbucks shall not be responsible for any losses arising out of the loss or theft of User Information transmitted from or stored on a Device or from unauthorized or fraudulent transactions associated with the Application.

Unacceptable Use

Use by the User of the Application and any Content and any User Information transmitted in connection with the Application is limited to the contemplated functionality. The User agrees that his / her use of the Application and any Content must comply with these Terms and the Starbucks Policies. In no event may the Application be used (whether by the User or a third party allowed by the User) in a manner that (a) harasses, abuses, stalks, threatens, defames or otherwise infringes or violates the rights of any other party (including but not limited to rights of publicity or other proprietary rights); (b) is unlawful, fraudulent or deceptive; (c) uses technology or other means to access the Application, Starbucks Website or Content that is not authorized by Starbucks; (d) uses or launches any automated system, including without limitation, "robots", "spiders", or "offline readers", to access the Application, Starbucks Website or Content; (e) attempts to introduce viruses or any other computer code, files or programs that interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; (f) attempts to gain unauthorized access to Starbucks computer network or user accounts; (g) encourages conduct that would constitute a criminal offense, or that gives rise to civil liability; (h) violates these Terms; (i) attempts to damage, disable, overburden, or impair Starbucks servers or networks; (j) impersonates any person or entity or otherwise misrepresents User’s identity or affiliation with another person or entity; (k) fails to comply with applicable third party terms; (l) makes and/or distribute copies of the Application; (m) attempts to copy, reproduce, alter, modify, reverse engineer, disassemble, decompile, transfer, exchange or translate the Application; or (n) creates derivative works of the Application of any kind whatsoever (collectively "Unacceptable Use"). Starbucks reserves the right, in its sole discretion, to terminate any User License, terminate any User’s participation in Online Payment and MO&P, remove Content or assert legal action with respect to Content or use of the Application, including Online Payment and MO&P that Starbucks reasonably believes is or might be in violation of these terms of Unacceptable Use and/or Starbucks Policies including the Starbucks Card Account Terms of Use and Agreement. Starbucks’ failure or delay in taking such actions does not constitute a waiver of its rights to enforce these Terms. Users agree not to use the Application while driving, including, but not limited to, placing orders through MO&P.

Indemnification

At Starbucks’ request, the User agrees to defend, indemnify, and hold harmless (i) Starbucks, its parent and other affiliated companies (collectively, “Starbucks Group”), and the Starbucks Group’s employees, officers, directors, contractors, service providers, advisers and consultants and (ii) Starbucks Corporation, from and against any and all claims, suits, damages, costs, lawsuits, fines, penalties, liabilities and/or expenses (direct and/or indirect, and including legal fees on a full indemnity basis) that arise from or is in connection with the User’s use or misuse of the Application (including Online Payment and MO&P), violation of these Terms or violation of any rights of a third party. Starbucks reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by the User, in which event the User will cooperate in asserting any available defenses. In the event of any third party claim that the Application or User’s possession and use of the Application infringes that third party’s intellectual property right, Starbucks, Starbucks Corporation and their affiliated companies, not Apple or Google, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim.

 

No Warranties

STARBUCKS IS PROVIDING THE APPLICATION TO THE USER "AS IS" AND THE USER IS USING THE APPLICATION AT HIS / HER OWN RISK. TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, STARBUCKS DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS OR IMPLIED BY STATUTE, COMMON LAW, TRADE USAGE, OR OTHERWISE, INCLUDING ANY WARRANTIES THAT THE APPLICATION IS MERCHANTABLE, OR RELIABLE, OR ACCURATE, OR FIT FOR A PARTICULAR PURPOSE OR NEED, OR OF SATISFACTORY QUALITY, OR NON-INFRINGING OR FREE OF DEFECTS, VIRUSES OR ERRORS, OR ABLE TO OPERATE ON AN UNINTERRUPTED BASIS, OR THAT THE USE OF THE APPLICATION BY THE USER IS IN COMPLIANCE WITH LAWS APPLICABLE TO THE USER, OR THAT USER INFORMATION OR MO&P RELATED DATA TRANSMITTED IN CONNECTION WITH THE APPLICATION (INCLUDING AS PART OF ONLINE PAYMENT AND MO&P) WILL BE SUCCESSFULLY, ACCURATELY OR SECURELY TRANSMITTED OR RECEIVED, OR THAT MO&P WILL BE AS PLACED OR READY AT THE SUGGESTED TIME, OR THAT ANY PARTICULAR ITEM ORDERED WILL BE AVAILABLE.

Starbucks will use reasonable efforts to make the Application available at all times. However, User acknowledges that the Application is provided over the Internet and mobile networks and so the quality and availability of the Application may be affected by factors outside Starbucks’ reasonable control. Starbucks does not accept any responsibility whatsoever for unavailability of the Application, or any difficulty or inability to download or access content or any other communication system failure which may result in the Application being unavailable.

No Liability

TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, IN NO EVENT SHALL (I) STARBUCKS and its affiliated companies (INCLUDING THEIR employees, officers, directors, contractors, service providers, ADVISORS and consultants) and (ii) Starbucks Corporation AND THE STARBUCKS CORPORATION GROUP OF COMPANIES: (A) BE LIABLE TO THE USER WITH RESPECT TO USE OF THE APPLICATION, INCLUDING WITHOUT LIMITATION PARTICIPATION IN ONLINE PAYMENT AND MO&P; AND (B) BE LIABLE TO THE USER FOR ANY DIRECT LOSSES, DAMAGES FOR LOSS OF GOODWILL, LOSS OF INCOME, LOST PROFITS, LOSS, THEFT OR CORRUPTION OF USER INFORMATION, THE INABILITY TO USE THE APPLICATION OR ANY OF ITS FEATURES OR DEVICE FAILURE OR MALFUNCTION, INDIRECT LOSSES, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES.

THE USER’S SOLE REMEDY IS TO CEASE THE USE OF THE APPLICATION OR TO CEASE PARTICIPATION IN ONLINE PAYMENT AND MO&P. TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, IN NO EVENT (BUT SUBJECT TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW) SHALL THE AGGREGATE LIABILITY OF (I) STARBUCKS and its affiliated companies AND (II) STARBUCKS CORPORATION AND THE STARBUCKS CORPORATION GROUP OF COMPANIES, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE APPLICATION EXCEED ANY COMPENSATION THE USER PAYS, IF ANY, TO STARBUCKS FOR ACCESS TO OR USE OF THE APPLICATION DURING THE SIX MONTHS PERIOD IMMEDIATELY PRIOR TO THE EVENT GIVING RISE TO SUCH LIABILITY. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THESE TERMS, NOTHING IN THESE TERMS SHALL EXCLUDE OR RESTRICT STARBUCKS AND ITS AFFILIATED COMPANIES’ LIABILITY FOR DEATH OR PERSONAL INJURY RESULTING FROM THEIR NEGLIGENCE.

Marks, Application and Content

“Starbucks”, “Starbucks Coffee Company”, the Starbucks logo, and other Starbucks trademarks, service marks, graphics and logos used in connection with the Application are trademarks or registered trademarks of Starbucks Corporation (collectively “Starbucks Marks”). Other trademarks, service marks, graphics and logos used in connection with the Application are the trademarks of their respective owners (collectively “Third Party Marks”). The Starbucks Marks and Third Party Marks may not be copied, imitated or used, in whole or in part, without the prior written permission of Starbucks or the applicable trademark holder. The Application and the Content are protected by copyright, trademark, patent, trade secret, international treaties, laws and other proprietary and intellectual property rights, and also may have security components that protect digital information only as authorized by Starbucks or the owner of the Content.

Third Party Content, Applications, Products and Services (including Advertising and Promotions)

Starbucks may provide third party content in the Application (including embedded content) or links to third party content, applications, products and services, including advertisements and promotions (collectively, "Third Party Content") as a service to those interested in this information. Starbucks does not control, endorse or adopt any Third Party Content, including that the inclusion of any link does not imply affiliation, endorsement or adoption by Starbucks of any application or any information contained therein, and can make no guarantee as to its accuracy or completeness. User acknowledges and agrees that Starbucks is not responsible or liable in any manner for any Third Party Content and undertakes no responsibility to update or review such Third Party Content. User agrees to use such Third Party Content contained therein at User’s own risk. When User uses other applications via Third Party Content, or participate in promotions or business dealings with third parties, User should understand that Starbucks’ terms and policies no longer govern, and that the terms and policies of those third party applications will now apply. User should review the applicable terms and policies, including privacy and data gathering practices, of any application to which User navigates from the Application.

Governing Law and Jurisdiction

These Terms are governed by the laws of Singapore, without regard to conflict of laws rules. The United Nations Convention on Contracts for the International Sale of Goods shall have no applicability. The User irrevocably consents to the exclusive jurisdiction of the courts of Singapore for purposes of any legal action arising out of or related to the use of the Application or these Terms.

Changes

Starbucks reserves the right to change or modify these Terms or any other Starbucks Policies in connection with or relating to the use of the Application at any time and at its sole discretion by posting revisions on the Starbucks Website. Continued use of the Application following the posting of these changes or modifications will constitute acceptance of such changes or modifications.

Assignment

Starbucks may transfer all or part of these Terms without such transfer being considered a change to these Terms, by giving notice to User. The company or other entity to which Starbucks transfer these Terms will have the same rights and obligations as Starbucks did before the transfer and Starbucks will ensure that such company/entity agrees in writing to be bound by the terms and conditions of these Terms so that User’s rights under these Terms are not detrimentally affected and Starbucks will then be released from all liability.

Entire Agreement; Construction

These Terms are the complete and exclusive statement of agreement between User and Starbucks, and supersedes all prior proposals and all other agreements in respect of the subject matter of this agreement. If any provision of these Terms is illegal or unenforceable, such provision will be deleted from these Terms, and the remaining terms will not be affected. Headings are for convenience of reference only and will in no way affect the interpretation of these Terms. Starbuck’s failure to exercise or to enforce any right or provision of these Terms will not constitute a waiver of such right or provision, and any waiver of any provision of these Terms will be effective only if in writing and signed by Starbucks.

Third Party Rights

These Terms do not create any right under the Contracts (Rights of Third Parties) Act, and is not enforceable and not intended to be enforceable by any person who is not a party to it.

Enquiries or Questions
If you have any questions regarding the Application, you can reach us at:

Starbucks Coffee Singapore Pte Ltd
Customer Care
11 North Buona Vista Drive
#03-08 The Metropolis Tower 2
Singapore 138589

Singapore Toll-Free Number: (65) 1800-782-7282
Mondays to Fridays: 9am to 6pm
Excluding public holidays.