when you place your order online or at your favourite Starbucks store
Whole
2% milk
Nonfat milk
Non-dairy
Fewer pumps
Sugar-free syrup
Sweet’N Low®
Equal®
SPLENDA®
Stevia Blend
Less whip
No whip
Skinny means
nonfat milk,
no whipped cream
and sugar-free syrup
Add cold foam
We know you’re excited — and we’ve been getting lots of questions about the Bearista Glass Cold Cup too! 🐻✨
This page is here to answer all your “When will it arrive?”, “How does pre-order work?”, and “What happens next?” questions in one place.
Have a read through the FAQs below, and if you still need help, our friendly customer service team is always happy to assist. Thanks for your love and patience — we can’t wait for your Glass Bearista to come home to you! 💚☕️
🛑 Note: To get ready for our Bearista Glass Cold Cup preorders, our Online Store will be temporary unavailable from 21 Dec, 10am, and will resume operations on 22 Dec, 10am. In the meantime, you may still shop in-store or online via LazMall and Shopee Mall.
🚦Due to high demand, you may be required to queue in a virtual waiting room. Upon entering, you will be allocated 15 mins to complete your purchase.
A pre-order lets you reserve your Bearista Glass Cold Cup before it officially launches — you secure your Bearista Glass Cold Cup, and we’ll ship it to you once it’s ready.
Pre-orders open on 22 December, 10am. 🚦Do note that, you may be required to queue in a virtual waiting room. Upon entering, you will be allocated 15 mins to complete your purchase.
We expect all pre-ordered Bearista Glass Cold Cups to be in February 2026.
Once shipping begins, you'll receive an email notification with tracking info so you know when to expect your package.
Our pre-order runs on a while stocks last basis. We don’t have a fixed end date as it depends on demand, so we recommend placing your order early to secure your unit.
Simply add the Bearista Glass Cold Cup to your cart and check out as usual.
Provide valid payment and shipping details. Do ensure that your delivery address is correct before checkout, as the address cannot be amended. Tip: Prepare your debit/credit card for a faster checkout. Starbucks® Rewards members — don’t forget to reload and pay with your Starbucks Card to earn Stars and enjoy a seamless checkout.
After checkout, you’ll receive a confirmation email with your order reference number.
You’ll receive email updates every step of the way - starting with Order Confirmation, followed by Order Shipped, and finally Order Delivered once your Bearista Glass Cold Cup reaches you.
We’ll collect payment when you place your pre-order (i.e. at checkout), to secure your unit.
Yes — you may order up to 5 Bearista Glass Cold Cups in one transaction.
We’ve done our best to plan shipping, so you get your Bearista Glass Cold Cup in February 2026 — but just in case there’s a delay (manufacturing, courier, etc.), we will notify you via email with an updated estimated delivery date.
Demand for the Bearista Glass Cold Cup has far exceeded expectations, hence we’re offering pre-orders to guarantee you can secure one!
For your Bearista Glass Cold Cup pre-order, you’ll receive all the important updates. You will be notified when the order is shipped from our warehouse and when the order is delivered.
Yes, you are eligible to earn Stars on your pre-order purchase as long as you are logged in as a Starbucks® Rewards member. Stars will be credited upon your acknowledgement of order received. Issuance of Stars is not applicable on shipping fee.
No. Stars, Rewards redemptions, discounts or any other privileges are not applicable on pre-order items.
No. Once orders are placed, your pre-order items are non-cancellable and non-refundable.
Unfortunately, you will not be able to amend your delivery information once the order is placed. Hence please ensure the delivery information submitted is accurate before checking out. If you have entered the wrong address, please contact our Customer Care Team here or give us a call at 65137500 between 9am to 6pm (Mondays to Fridays) with your order number.
Shipping delays may occur for delivery address amendments. However, if your order is already delivered by the time we receive your request, it may be beyond our control to retrieve it.
Our Customer Care Team does not operate on weekends and Public Holidays.
If you have any questions regarding pre-orders, please contact us via our feedback form https://www.starbucks.com.sg/rewards/contact and we’re happy to help 😊