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6 ways to customise your favourite Starbucks

when you place your order online or at your favourite Starbucks store

Milk
Milk

Whole
2% milk
Nonfat milk
Non-dairy

Syrup
Syrup

Fewer pumps
Sugar-free syrup

Sweetener
Sweetener

Sweet’N Low®
Equal®
SPLENDA®
Stevia Blend

Whip
Whip

Less whip
No whip

Skinny
Skinny

Skinny means
nonfat milk,
no whipped cream
and sugar-free syrup

Cold Foam
Cold Foam

Add cold foam

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How do I register my Starbucks Card?

To register your Starbucks Card, simply log in to your Starbucks Singapore account on the membership portal online here or our Starbucks Singapore mobile app to add (+) it in. If you do not have an account, you may create an account here.

How do I change my registered email address?

You can change your registered email address in a few steps:

  • Sign-in to your account at www.starbucks.com.sg/rewards/Login

  • Click on “Profile”

  • Scroll down to “Change Email”

  • Enter new email address

  • Click on “Change Email"

    If you have any issues in changing your email address, do fill up the form here and share your new and old email address with us. Our team will get back to you within 5 working days.

How do I change my password on my account?

To reset your password, click on the “Forget Password?” button found on the login page here and a reset password link with instructions will be sent to your registered email address.

Your password must:

  • Have 9 or more characters
  • Contain alphabet and numeric characters
  • Contain at least 1 special character (e.g. !, @, #, $, %, ^)

If you have any issues in changing your password, do fill up the form here. Our team will get back to you within 5 working days.

I have selected the wrong birthday month during the activation of my Card, how can I change it?

Customers are not allowed to make changes to their birthday month on their account. If you’re looking to change it, do fill up the form here and share your birth month with us, we will assist you accordingly.

How does Starbucks protect my privacy after I register my Starbucks Card?

Starbucks does not sell or share your personal information, including your name, address, phone number, email address, birth date, financial account information etc. with third parties. We take great care in managing your personal information only in accordance with our Starbucks Privacy Statement.

What methods of payment can be used to activate or reload a Starbucks Card?

Cash, Nets or credit card can be used to activate and/or reload a Starbucks Card.

Can a Starbucks Card be used to activate or reload another Starbucks Card?

No. Only cash, Nets or credit card can be used to activate and/or reload a Starbucks Card. However, you can log in to your My Starbucks Card account online at www.starbucks.com.sg or via the Starbucks mobile apps to transfer funds between any of your registered Starbucks Cards.

What is the minimum activation amount?

S$10 is the minimum activation amount.

What is the maximum activation amount?

S$300 is the maximum activation amount.

Where can I use my Starbucks Card?

Your Starbucks Card can be used at all Starbucks stores in Singapore except stores located at Changi Airport.

How do view and manage my Starbucks Card account?

You can check your Starbucks Card account details, transactions, Stars balance and Rewards as well as reload your card by logging into your account through our website here or through our Starbucks Singapore mobile apps.

Will my receipt have my Starbucks Card balance on it when I use it to make a purchase?

Yes.

Does Starbucks charge any service fee for my Starbucks Card?

No.

How do I reload my Starbucks Card?

You can reload your Starbucks Card at any participating Starbucks store in Singapore or through our the Starbucks Singapore mobile application. You can reload a minimum of S$10 each time (i.e. you can only reload in denominations of S$10 per load). The maximum balance that can be stored on a Starbucks Card at any given time is S$300.

Can I use my Starbucks Card when I travel internationally?

No. Singapore Starbucks Cards cannot be used in any other markets. The cards can only be used in Singapore.

What should I do if my Starbucks Card is lost or stolen?

If you have registered your Starbucks Card or have added it to an existing account, please log into your account through the member's portal, click “My Cards”, and select the Card you would like to report lost. Click on “Report Lost Card” and follow the instructions given to transfer the balance of your lost Card to another existing Card or request for a replacement card. Alternatively, you may also report lost of your Starbucks Card via the

Starbucks Singapore App under the “Manage” section of your Starbucks Card.

If you have not registered your Starbucks Card, please register it before using it to make purchases in order to earn Stars and collect Rewards on all your purchases. If you’re unable to register, do reach out to the customer care team for further assistance.

Can the Starbucks Card be refunded?

Refunds can only be done personally at the Starbucks head office in Singapore and in accordance with the refund policy and procedures in the Starbucks Card Terms of Use. You must present the original sales receipt for the purchase of the Starbucks Card together with the card for a refund to be processed.

How do I check the remaining value on my Starbucks Card?

You can log into your Starbucks Card account via our Starbucks Card membership portal or through our Starbucks Singapore mobile apps. You can also reload your card through our website or our Starbucks Singapore mobile apps.

Can I view my transaction history and Stars earned?

 You can view your transaction history and the Stars earned by logging into your Starbucks Card account through our website here (up to past 6 months) or through our Starbucks Singapore mobile app (up to first 10 transaction of the past 3 months). Please allow up to 24 hours for details of the transaction history to be updated on your account.

Can I view my list of rewards?

You can view your rewards by logging into your Starbucks Card account through our website at www.starbuck.com.sg or through our Starbucks Singapore mobile apps.

How can I transfer funds between cards in same account?

You can transfer funds between your registered cards by logging into your Starbucks Card account through our website at www.starbucks.com.sg or through our Starbucks Singapore mobile apps.

Can I transfer funds to or from a non-registered card?

Sorry, you can only transfer funds to or from a registered card with the same Starbucks Card account.

When will my Starbucks Card expire?

The expiry of a Starbucks Card is 3 years from its activation or its last transaction date, whichever later. Any remaining value in such an expired Starbucks Card will be cancelled immediately and without notice to you. Any such remaining value will be non-refundable.

As a Gold member, will I receive a new Gold Card every time I renew or regain Gold member status annually?

No. Each Gold member is only entitled to one personalized Gold card. You will not receive any new Gold card upon maintaining or reaching your Gold membership level again.

As a Gold member, if I lose my Gold Card, will I be able to receive a new one?

Yes you will be able to receive a new digital Gold Card. You will have to report the loss of your Gold Card via the member's portal or via the Starbucks® Singapore App. We will then suspend your missing Gold Card for security purposes and proceed to add a replacement digital Gold Card into your account.

Can I request for a customized Starbucks Card?

No, Starbucks Cards cannot be customized.

Can a partner purchase a Starbucks Card?

Yes. A partner can participate in the Starbucks® Rewards program and earn rewards.