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6 ways to customise your favourite Starbucks

when you place your order online or at your favourite Starbucks store

Milk
Milk

Whole
2% milk
Nonfat milk
Non-dairy

Syrup
Syrup

Fewer pumps
Sugar-free syrup

Sweetener
Sweetener

Sweet’N Low®
Equal®
SPLENDA®
Stevia Blend

Whip
Whip

Less whip
No whip

Skinny
Skinny

Skinny means
nonfat milk,
no whipped cream
and sugar-free syrup

Cold Foam
Cold Foam

Add cold foam

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What is Mobile Order & Pay?

Mobile Order & Pay allows customers to place an order in advance, pay ahead with a registered Starbucks Card and pick up at the store they’ve selected. It is a new feature of the Starbucks® Singapore mobile app, available for download on the App store and Google Play. With Mobile Order & Pay, you’ll collect Stars and earn Rewards with Starbucks® Rewards just like you do when you pay in store.

Where is Mobile Order & Pay available?

Mobile Order & Pay is available at all Starbucks Singapore stores except: Samsung Building Sentosa Unviersal Studio Singapore All Changi Airport stores including Jewel

Find your nearest store here.

How do I get Mobile Order & Pay on my phone?

Gaining access to Mobile Order & Pay is easy, with only a few simple steps needed:

  1. Download the latest Starbucks Singapore mobile app for iPhone® and Android™ on the Apple App store or Google Play store. If you are an existing user of Starbucks® Singapore app, check the App Store or Play Store to ensure the app has been updated to the latest version.

  2. Ensure location or GPS services are turned on to allow the app to display the eligible stores.

  3. To use Mobile Order & Pay, users must first register to become a Starbucks® Rewards member. If you’re an existing member, log into your account to start using Mobile Order & Pay.

  4. Click on the "Order" option on the bottom of the screen and you are ready to use Mobile Order & Pay.

Why can’t I update Starbucks Singapore app to the latest version on my phone?

If you are an existing user of the Starbucks Singapore app and the app does not automatically update to the latest version, simply uninstall the existing app and download the latest version from the App Store or Google Play store to discover the new features.

How do I register for a Starbucks® Rewards account if I’m not already a member?

Registering for Starbucks® Rewards is easy. You can join the program by registering your Starbucks Card. Simply purchase a Starbucks Card in any of our stores (except for stores located at Changi Airport other than Starbucks Jewel Changi Airport) by loading a minimum of S$10. You can start collecting Stars and earning Rewards by paying with your registered Starbucks Card.

How do I place an order?

To use Mobile Order & Pay, follow these five easy steps:

  1. Click on the "Order" option located on the bottom of the screen.

  2. Select the beverage and food items to order: Just like our stores, beverages are customizable, including options to modify such as number of espresso shots, dairy selections and more.

  3. Select the store for pick up: Approximate wait time will be shared prior to selecting your preferred store. Menu items will be updated based on availability after the store is selected. Directions to the selected store will also be available, if needed.

  4. Confirm by clicking "Order": Payment is made from the default registered Starbucks Card on your account.

  5. Proceed to the selected Starbucks® store to pick up your food and beverages: Orders are sent to the selected store where baristas will prepare your order. When your order is ready for pick up, you will receive a notification message sent via the app. Then, ask a barista for your freshly made order at the usual pickup area.

How do I pick up my order?

When your order is ready for pick-up, you will receive a notification message sent via the Starbucks® Singapore app. Please proceed to the store you’ve selected within the estimated ‘ready by’ time shown on the app and collect your order at the pick-up area by presenting your order details to our barista.

How do I choose which store to place my order at?

When you use Mobile Order & Pay for the first time, the app will select the closest participating Starbucks store to your current location. The app will also display the current menu availability and estimated pick-up time for your order from that store. You can change stores by tapping the map or using the "Search" function. Once your order is submitted, you will not be able to change the pick-up store. For your subsequent Mobile Order & Pay orders, the default store selected will be that of your most recent Mobile Order & Pay purchase.

What can I purchase on Mobile Order & Pay?

Almost all your favorite Starbucks beverages and selected food items are available through Mobile Order & Pay. The “Order” section of the app has a menu which lists all available offerings at the participating stores. With a few taps on your phone, you can customize your favorite beverages and choose to have food items served warm, just as you can with in-store orders.

Are any in-store items not available on the Mobile Order & Pay menu?

While almost all your favorite Starbucks beverages and food are available through Mobile Order & Pay, we are currently not offering Starbucks Reserve™ hand-brewed beverage and merchandise for Mobile Order & Pay.

Why do some items display as "Temporarily out of stock" in the app even though they may still be available in the store?

If an item is almost sold out at the store, "Temporarily out of stock" will be displayed on the app should those items will be purchased by customers in queue at the store.

Is there a maximum number of items that can be ordered through Mobile Order & Pay?

You can order a maximum of 15 items.

Can I place an order before a store is open?

Mobile Orders can only be made within the store operating hours.

How long will my order take through Mobile Order & Pay?

Before you place your order, an estimated prep time by the store chosen will be displayed. Once you’ve checked out and submitted your order, you will be given an estimated ‘ready by’ time. Waiting time varies according to the store and time of day. Once your order is ready for pick-up, you will receive a notification message via the Starbucks® Singapore app.

Why didn’t I receive a notification message for my Mobile Order?

Please ensure Notifications are allowed under Settings in the Starbucks® Singapore app and that push notifications have been enabled in your mobile device.

Can I change the wait time of my order after I’ve placed it?

After placing an order through Mobile Order & Pay, the order is immediately sent to the selected store and our baristas will begin the process of making the order. Hence, you will not be able to change the wait time of your order once it has been placed.

What is the average wait-time for a Mobile Order & Pay order?

Wait times vary depending on a variety of factors, such as store traffic, number of items in your order etc.

I am an existing Starbucks Singapore® app user. How do I access the Order feature?

If you are an existing user of Starbucks Singapore® app, check the App Store or Google Play Store to ensure the app has been updated to the latest version. In some cases, users may need to delete the old version of the app and reinstall the latest version.

Can I order the drink to arrive at a time of my choosing?

There isn't an option to specify order pick-up time. The mobile ordering feature will provide you with an approximate wait time and once you’ve placed your order, you can proceed to the selected store within the approximate ‘ready by’ time to pick up your order. Be sure to place your order only when you're near.

Can I place an order without paying over the app?

To process an order placed through Mobile Pay & Order, payment must first be completed via a registered Starbucks Card through the Starbucks® Singapore app.

How does the payment system work?

Payment is managed through registered Starbucks Cards. The feature is built into Starbucks® Singapore app and integrated into the Starbucks® Rewards loyalty program so customers can easily earn Stars with purchases made through Mobile Order & Pay. Starbucks Cards can also easily be reloaded via the app.

Is there an additional charge when using Mobile Order & Pay?

No. You can enjoy the same prices as you would if you made the order in stores.

Will I earn Stars for purchases made through Mobile Order & Pay?

Absolutely. You’ll earn Stars with all your orders made through Mobile Order & Pay. You can keep track of your Stars and your membership level by logging into the Starbucks® Singapore app or via the members portal.

Can I redeem a Reward when I use Mobile Order & Pay?

You can redeem core membership rewards with Mobile Order & Pay. (excluding retail merchandise). Check out your core membership rewards under the "Reward" section of the Starbucks® Singapore app. Rewards may be specific to menu items and product customizations.

To find out more about core membership rewards, please visit www.starbucks.com.sg/card.

Certain rewards can be only redeemed in-store and cannot be redeemed with Mobile Order & Pay (for example, the birthday 10% discount on retail merchandise reward).

Can I redeem multiple rewards in Mobile Order & Pay?

Yes, you can redeem more than one core membership reward in Mobile Order & Pay, but rewards may be specific to menu items and product customizations.

Check out your core membership rewards under the "Reward" section of the Starbucks® Singapore app.

To find out more about core membership rewards, please visit www.starbucks.com.sg/card.

Certain rewards can be only redeemed in-store and cannot be redeemed with Mobile Order & Pay (for example, the 10% off merchandise in birthday month reward).

Can I opt to use my own tumbler with Mobile Order & Pay?

No. All Mobile Order & Pay orders will be served in to-go cups.

Can I get a refund if I decide to cancel my Mobile Order & Pay order?

No. Once a Mobile Order has been placed, it cannot be cancelled or modified. If you aren’t satisfied with the quality of your order, let us know and we’ll make it right.

Why is the Starbucks® Singapore app requesting to have access to my location?

Location access is used by the Starbucks® Singapore app to ensure you can see accurate store locations and select the correct store for your Mobile Order. To learn more, read our Privacy Policy.

When using Mobile Order & Pay, how does Starbucks use my personal data?

The Starbucks® Singapore app will remember your most recent orders. You are able to decide if you’d like to receive promotional messages via email or notification messages via the Starbucks® Singapore app. We do not share personal data. For further details, please refer to our Privacy Policy.

How secure is the information shared on the Starbucks® Singapore app?

Our customers’ security is our utmost priority and we take all security concerns seriously. Our company has safeguards in place to constantly monitor for fraudulent activity and we work closely with financial institutions to make sure our customers are protected.

Do I need an internet connection to use Mobile Order & Pay?

Yes. You need to be connected to the internet to use Mobile Order & Pay.