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6 ways to customise your favourite Starbucks

when you place your order online or at your favourite Starbucks store

Milk
Milk

Whole
2% milk
Nonfat milk
Non-dairy

Syrup
Syrup

Fewer pumps
Sugar-free syrup

Sweetener
Sweetener

Sweet’N Low®
Equal®
SPLENDA®
Stevia Blend

Whip
Whip

Less whip
No whip

Skinny
Skinny

Skinny means
nonfat milk,
no whipped cream
and sugar-free syrup

Cold Foam
Cold Foam

Add cold foam

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As a Starbucks® Rewards member, do I earn Stars & Rewards on all my purchases on Starbucks® Online Store?

Yes. Stars & Rewards will be awarded when you place your order logged in as a Starbucks® Rewards member. Stars will be credited upon confirmation of order received and may take up to 24 hours to be reflected on your account. Stars issuance does not apply to purchase of Starbucks Card eGift and Shipping Fee.

I have just joined as a Starbucks® Rewards member. Will I be able to earn Stars on my past purchases as a guest?

No, customers must log in and cart out as a member to receive Stars. If a customer carts out as a guest, he/she is unable to earn Stars on their purchases.

Can I redeem my Starbucks® Rewards benefits or Stars on Starbucks® Online Store?

From time-to-time, we may run exclusive Starbucks® Rewards promotions on Starbucks® Online Store. For Gold members, you may also redeem 160 Stars for $20 off your online purchase. Please note that other Stars or Rewards benefits do not apply.

I have placed my order as a Starbucks® Rewards member but forgot to redeem my Stars, apply Rewards or promo code, what should I do?

Unfortunately, any promotions or rewards cannot be applied to an order once it is placed. We will not be able to reimburse you, but you can always save it for the next purchase with us.

Do I receive a Free Drink voucher when I purchase a tumbler on Starbucks® Online Store?

Yes, you will receive a Free Drink voucher upon purchase of a regular-priced tumbler if you place your order, logged in as a Starbucks® Rewards member. Free Drink voucher will only be credited to your Starbucks® Rewards account when the order is fulfilled and member clicks on ‘Order Received’, or after 15 working days where we will automatically confirm the order if no response is received. This is only applicable on full-priced tumblers and does not apply on mugs, water bottles and marked down or discounted tumblers.

How do I check my Order Status, Purchase History and Stars Earned?

You will be notified of your Order Status and Purchase History via your email. You may also log in to the Starbucks® Rewards Member Portal and refer to the ‘History’ tab for your Stars Earned. If you have the Starbucks® Singapore app, you may view them under ‘Transaction History’ too.

I have not gotten any Stars after receiving my order, how long does it take for the Stars to be credited?

Upon receiving your order, please proceed to click on ‘Order Received’ on the email sent when your order is delivered. Once we get your acknowledgment of your order received, your Stars will be automatically credited into your account within 24 hours.

Do I need to be a member to shop at Starbucks® Online Store?

If you place your order as a Starbucks® Rewards member, you’d be able to earn Stars and Rewards on the Starbucks® Online Store. Besides that, having a Starbucks® Rewards account will help to speed up the checkout process and allow you to keep track of your orders. You also have the option to do a guest checkout. However, your information and transaction record will not be stored if you opt for guest checkout.

What are the payment modes available on Starbucks® Online Store?

We accept VISA Credit/Debit card, Mastercard Credit/Debit card, Apple Pay and Starbucks Card payment on the Starbucks® Online Store. If you are a Starbucks® Rewards member, you may use your registered Starbucks Card to make payment for merchandise and Drinks & Food eGift purchases. For Starbucks Card eGift purchases, you will need to pay using other payment modes.

Can I use multiple payment modes on a single order?

No, please select your preferred payment mode upon checkout. However, if your order consists of a Starbucks Card eGift, you will only be able to pay using other payment modes, except your registered Starbucks Card.

Is there a minimum or maximum spend per order on the Starbucks® Online Store?

There is no minimum spend required on the Starbucks® Online Store. However, if you place your order logged in as a Starbucks® Rewards member, you are required to pay with your registered Starbucks Card which at any given time can only store a maximum balance of S$300.

What are the delivery options and charges?

There are two delivery options that you can choose from – Standard and Express. The charges for the delivery options are $4 and $6 respectively.

How long does it take for my order to be delivered?

With Express shipping, you will receive your order the next working day if orders are placed before 3pm (Mon - Fri, excludes public holidays). Standard shipping will take around 1 – 3 working days. However, do note that we do not deliver on weekends and public holidays.

Can I receive my order tomorrow if I made a purchase today?

For next day delivery, please place your order before 3pm and select Express shipping during checkout. However, do note that we do not deliver on weekends and public holidays.

Is the delivery date guaranteed?

Estimated delivery date is at our best approximation, but it may be affected by many conditions such as weather, shipping restrictions and payment authorisation. We will do our best to ensure our delivery arrives on time.

Are there any restricted zones that you do not deliver to?

We do not deliver to Sentosa Island, Tuas Industrial Areas, Military Camps/Areas, Protected Areas, Jurong Island, and other offshore islands.

Do you provide International Shipping?

No, we do not provide International Shipping and only deliver within Singapore.

I have not received my order, but it is shown as delivered, what should I do?

Do contact our Customer Care Team here with your order number. We’ll assist you as soon as possible.

What happens to my order if I’m not around when delivery is made?

In the event of a failed delivery, we will attempt to deliver your order again (up to 2 re-delivery attempts). If all 3 delivery attempts are unsuccessful, your order will be cancelled and refunded. However, any shipping cost incurred will be borne by you.

Can I request for my order to be left at my doorstep or outside my house?

We do not encourage it. However, arrangement can be made with the delivery driver should there be no one home to accept the delivery. And if so, please note that we will not be able to reimburse or replace your order if it is not received on your end.

How do I track my order and delivery status?

You will be notified of your Order Status via email. Once your order is ready to be shipped, an email with tracking information will be sent to your registered email and you will be able to track the status of your order.

How do I change my delivery information?

Unfortunately, you will not be able to amend your delivery information once the order is placed. Hence please ensure the delivery information submitted is accurate before checking out. If you have entered the wrong address, please contact our Customer Care Team here or give us a call at 6513 7500 between 9am to 6pm (Mondays to Fridays) with your order number.

Shipping delays may occur for delivery address amendments. However, if your order is already delivered by the time we receive your request, it may be beyond our control to retrieve it.

Our Customer Care Team does not operate on weekends and Public Holidays.

What is your exchange or return policy?

We do not accept any exchange of items bought on Starbucks® Online Store. We recommend you request for a return for any less-than-satisfactory items here.

All returns must be made within 15 working days from the date you receive your order. Returns are not accepted for perishable food items and all other non-returnable products indicated (such as Starbucks Card eGift and Drinks & Food eGift). Read more about our return policy here.

How can I make a return and refund request?

You may request for a return here.Return request must be made within 15 working days from the date you receive your order. All items to be returned need to be in their original condition and packaging, including product tags.

Perishable food items and all other non-returnable products indicated (such as Starbucks Card eGift and Drinks & Food eGift) are not eligible for any exchange, cancellation, or refund. Check out our return policy for more details.

Can I change or cancel my order after a successful transaction confirmation?

No, we are unable to cancel your order after a successful transaction confirmation is done.

Am I able to make an exchange request for my online purchases, at Starbucks retail stores?

No, we do not accept exchange request for all online purchases. Only online return request can be made here for all purchases made on Starbucks® Online Store. Perishable food items and all other non-returnable products indicated are not eligible for exchange, cancellation, or refund.

Am I able to make a return and refund request for my online purchases, at Starbucks retail stores?

No, only online return requests can be made here for all purchases made on Starbucks® Online Store. Perishable food items and all other non-returnable products indicated are not eligible for exchange, cancellation, or refund.

I have initiated a refund for one of the items in my order and not gotten any Stars for the rest of the order; how long does it take for the Stars to be credited?

If a return request has been made, the eligible Stars for the rest of the items in the same order will be credited only after the refund has been processed. This can take up to 30 working days.

I have received a defective or damaged product, what should I do?

We are sorry that you have received a defective product. Please request for a refund here to have the items picked up. We’ll assist with the refund as soon as we can. Please note that the refund process may take up to 30 working days.

I received an incorrect and incomplete item, what should I do?

We are sorry that you have received an incorrect item. Please request for a return here to have the items picked up. We’ll assist with the refund as soon as we can. Please note that the refund process may take up to 30 working days.

I have a missing item from my order, what should I do?

Do contact our Customer Care Team here with your order number. We’ll assist you as soon as possible.

My refund is incorrect, what should I do?

Do contact our Customer Care Team here with your order number. We’ll assist you as soon as possible.

Why is my refund amount lesser than what I paid for?

If the refund amount is less than the item value, this could be due to the deduction of shipping fee or the use of Rewards or promo code. Find out more about our Return Policy here.

I have not received my refund, what should I do?

Once a return request has been successfully processed, it may take up to 7 working days for the refund to be reflected into your original mode of payment (for example, if you pay with your Starbucks Card, refund will be credited to your Starbucks Card). If you have not received your refund by the stipulated period, do contact our Customer Care Team here with your order number.

Will the shipping cost for my return parcel be covered?

The shipping cost will be covered for the following return reasons (excluding change of mind return):

  1. Incorrect product
  2. Incomplete product
  3. Defective or damaged product

We will carry out a quality evaluation once we receive the items back at our warehouse. We reserve the right to fail the evaluation if the condition of the item(s) does not pass the quality check or is not consistent with your return reason(s). If the evaluation fails, we will not be able to process your refund and you will be notified separately.

I have initiated a return on my purchase, and I have utilized my Starbucks® Rewards Gold member 160 Stars ($20 off a transaction) on my purchase. Will the Stars be returned to me?

Redeemed Stars will not be refunded. However, the total order amount (including the redemption value e.g. $20) will be refunded to your mode of payment.

My order had a discounted product and I have initiated a return, how much will I be refunded?

Refund made will be the nett amount paid during purchase. Refund of shipping fee is subjected based on the reason for return.

I have initiated a return on one of the items in my order, can I initiate another return for the same order?

Return can only be initiated once for every order. Once a return request has been submitted, you can no longer request for another return for the same order.

My order was cancelled due to stock availability; how and when will I be refunded?

If your order was cancelled by us, you will be refunded via your original payment method. Please allow up to 7 working days for payment to be refunded. Once your refund is processed, you will receive a notification email.

The product I wanted is sold out. What can I do?

Click on “Notify me when back in stock” and enter your email address. You will be notified via email if the product is back in stock.

When I place an item in my shopping cart, does that mean it is reserved for me?

Placing an item in your shopping cart does not mean the item has been reserved. Please checkout to ensure you get your items. Your items are only confirmed upon successful checkout.

How do I purchase a Starbucks Card eGift on Starbucks® Online Store?

Simply go to ‘Starbucks Card eGift’ section, browse the card designs, select and add an amount to load. Include the recipient’s email address and your personalized message to send.

Must I be a Starbucks® Rewards member to purchase a Starbucks Card eGift?

No, you can choose to cart out as a Member or Guest. However, if you cart out as a Guest, we will not be able to retain any transaction data.

As a Starbucks® Rewards member, do I earn Stars when purchasing a Starbucks Card eGift?

No, you will not earn Stars on purchases of Starbucks Card eGift.

What is the minimum or maximum amount that I can load into a Starbucks Card eGift?

You can load the following amount into each eGift Card: $10, $20, $30, $50, $80, $100, $150, $200 or $300.

How do I send the Starbucks Card eGift to my friend?

When you purchase an eGift Card for your friend, enter his/her email address and your personalized message upon checkout. Thereafter, an email with redemption details will be sent to your friend, and he/she can redeem the eGift Card by adding it into their Starbucks® Rewards account. If your friend is not an existing member, he/she simply needs to register an account to redeem.

What happens when my friend does not receive the Starbucks Card eGift I’ve sent?

It can take up to 24 hours for the eGift Card to be sent to your friend’s email address. They may wish to also check their Spam/Junk mailbox for the email. If it has been more than 24 hours, please contact our Customer Care Team here with the order number and we’ll do our best to assist you

What happens if I input a wrong email address for my friend for the Starbucks Card eGift purchase?

You may contact our Customer Care Team here with the order number and we’ll do our best to assist you.

What happens if my friend accidentally deleted the Starbucks Card eGift email notification before redeeming it?

Please inform your friend to check his/her Trash/Deleted mail box folder and retrieve the email. If he/she is unable to do so, please ask him/her to fill up the form here and we’ll do our best to assist you.

Is there an expiry to the Starbucks Card eGift?

Once the eGift Card is purchased, it is valid for 90 days from the date of the eGift email notification sent to the recipient. After 90 days from the date of purchase, the eGift Card will be considered expired, and no refund will be made or reimbursed to the sender nor recipient of the eGift Card. Extension of the validity period is not allowed. Once the eGift Card is redeemed, the usual 3 years validity period from the last transaction date applies for the Starbucks Card.

Where can I use a Starbucks Card eGift?

Starbucks Card eGift purchased in Singapore can be used at all Starbucks stores located within Singapore, except stores located at Changi Airport (excluding Jewel).

Can I cancel or refund a Starbucks Card eGift or Drinks & Food eGift purchase?

No, Starbucks Card eGift or Drinks & Food eGift purchased is strictly not eligible for any exchange, cancellation, or refund.

What payment method can be used to purchase Starbucks Card eGift?

We accept VISA Credit/Debit card, Mastercard Credit/Debit card and Apple Pay. Please note that payment via Starbucks Card cannot be used to purchase a Starbucks Card eGift.

Can I buy a Starbucks Card eGift for myself?

Yes, you can. Simply enter your email address in the recipient field. Upon purchase, the Starbucks Card eGift will be delivered to your email.

How do I purchase a Drink or Food eGift on the Starbucks® Online Store?

Simply go to the ‘Drink & Food eGift’ section, select the drink and food you would like to purchase, include the recipient’s email address and your personalized message to send.

What drinks or food items are available as eGifts?

Please visit the Starbucks® Online Store for the full listing. Selected drinks (Tall, Grande and Venti sizes) and food are available for your purchase.

Must I be a Starbucks® Rewards member to purchase a Drink or Food eGift?

No, you can choose to cart out as a Member or Guest.

As a Starbucks® Rewards member, do I earn Stars upon purchasing a Drink or Food eGift?

Yes. If you log in and cart out your Drink or Food eGift purchases as a Member, you will earn Stars.

How do I send a Drink or Food eGift to my friend?

Simply go to the ‘Drink & Food eGift’ section, select the drink and food you would like to purchase, include your friend’s email address and your personalized message to send. Thereafter, an email notification with redemption details will be sent to your friend. He/she can then redeem the Drink or Food eGift by adding the gift voucher to their Starbucks® Rewards account. If your friend is not a member, he/she simply needs to register an account to redeem.

Is there an expiry to the Drink or Food eGift sent to my friend?

Once the Drink or Food eGift is purchased, it is valid for 90 days from the date of the eGift email notification sent to the recipient. After 90 days from the date of purchase, the Drink or Food eGift will be considered expired, and no refund will be made or reimbursed to the sender nor recipient of the Drink or Food eGift. Extension of the validity period is not allowed.

Can I request to redeem other drink or food item apart from the one stated in the Drink or Food eGift sent to me?

Yes, you may choose to redeem another drink or food item if you wish. However, price differences may apply, and a top-up amount will be required if you select an item of a higher price. If you select a lower-priced item, the balance of the eGift value will be forfeited, and no refund will be made.

Each Drink eGift is strictly redeemable on a single handcrafted beverage only, not inclusive of customizations. Not applicable on bottled drinks, coffee traveler and combo sets. Each Food eGift is strictly redeemable on a single food item only, not applicable on selected promotional food items such as Mooncake Boxes, Lunar New Year Cookie Tins and combo sets.

What are the other exclusions for Drinks & Food eGifts?

The eGift can only be applied once on a single drink or food item and cannot be used in conjunction with any other discounts, promotions, Starbucks® Rewards Stars redemptions or Rewards benefits (except 100 Stars for S$10.00 off handcrafted drink and/or food OR Gold Exclusive: 160 Stars for S$20.00 off a single transaction).

Where can I redeem the Drink or Food eGift?

You can redeem the eGift at any Starbucks Singapore store, except for stores located at: Changi Airport (excluding Jewel), DBS Level 13, Festive Hotel, Gardens by the Bay, Marina Bay Sands, NTU North Spine, NUS Techno Edge, NUS University Town, NUS Wet Science Building, One Fullerton, Resorts World Sentosa, River Wonders, Samsung Hub, Sentosa (Imbiah Lookout), Singapore Polytechnic, Universal Studios Singapore.

Redemption is not valid for purchases made via Starbucks Mobile Order & Pay and all delivery platforms

I would like to redeem my Drink or Food eGift and have an existing member Reward. Can I utilize my Rewards with the Drink or Food eGift?

No, the Drink or Food eGift voucher cannot be used in conjunction with any other discounts, promotions, Starbucks® Rewards Stars redemptions or Rewards benefits. Do use your Rewards on your next purchase with us!

Can I order 2 or more drinks/food in the same transaction even though I have only one Drink or Food eGift in my account?

Yes you may. Do note that the Drink or Food eGift voucher will be applied to the higher-priced drink or food item in the same order.

Can I redeem my Drink eGift along with a ‘Bring your own Tumbler or Mug’ $0.50 drink discount?

No, the eGift drink voucher cannot be used in conjunction with any other discounts, promotions, Starbucks® Rewards Stars redemptions or Rewards benefits. We still encourage you to bring along your tumbler or mug for your drink purchase to skip using single-use disposables.