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6 ways to customise your favourite Starbucks

when you place your order online or at your favourite Starbucks store

Milk
Milk

Whole
2% milk
Nonfat milk
Non-dairy

Syrup
Syrup

Fewer pumps
Sugar-free syrup

Sweetener
Sweetener

Sweet’N Low®
Equal®
SPLENDA®
Stevia Blend

Whip
Whip

Less whip
No whip

Skinny
Skinny

Skinny means
nonfat milk,
no whipped cream
and sugar-free syrup

Cold Foam
Cold Foam

Add cold foam

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What is Starbucks® Rewards program?

Starbucks® Rewards is a membership program that rewards and thanks loyal customers for patronizing Starbucks stores in Singapore. The program benefits all Starbucks® Rewards members as you earn Stars when you pay via your registered Starbucks Card at all participating Starbucks stores in Singapore, amongst other rewards. Additionally, if you sign up to receive communications from Starbucks when you register your Card, you will be among the first to receive news, exclusive offers and information about Starbucks.

How does Starbucks® Rewards program work?

You can join the program by registering your Starbucks Card. Simply purchase a Starbucks Card in any of our stores (except for stores located at Changi Airport other than Starbucks Jewel Changi Airport) by loading a minimum of S$10. You can start collecting Stars and earning rewards by paying with your registered Starbucks Card. For every S$1 you spend, you will earn 1 Star, and for every 60 Stars earned, you can redeem a free reward.

There are three membership levels in this program.

Welcome level: Upon creating a new Starbucks account when you register your first Starbucks, we will automatically enter you into the Welcome level of Starbucks® Rewards program, which means you will receive the following privileges:

  • A buy one get one free drink reward with your first 5 Stars
  • A complimentary drink size upgrade in your birthday month
  • Pay by phone

Green level: Once you have earned 60 Stars within 12 months, we will upgrade you to the Green level of Starbucks® Rewards program where you will receive the following privileges:

  • A complimentary drink with every 60 Stars
  • A complimentary slice of cake with any handcrafted drink purchased in your birthday month
  • Pay by phone

Gold level: After you earn 300 Stars within 12 months, we will upgrade you to the Gold level of Starbucks® Rewards program where you will receive the following privileges:

  • A complimentary drink or food item^ with every 60 Stars
  • A complimentary drink in your birthday month
  • A complimentary slice of cake with any handcrafted drink purchased in your birthday month
  • 10% off merchandise in your birthday month*
  • A complimentary drink size upgrade on featured drinks# during the first week of launch
  • Complimentary monthly drink customization+ with any drink purchased
  • Bonus Stars upon upgrade or renewal of Gold level
  • Personalized digital Gold Card++
  • Pay by phone

^60 Stars for Reward Redemption excludes breakfast sets, selected Nitro beverages, ice cream beverages and drink items that are exclusive to Starbucks Jewel Changi Airport. *Limited to one-time use only, capped at 8 highest-priced items in a single transaction #Limited to one featured drink for each launch +Valid for one-time use only within the calendar month ++Applicable to newly upgraded Gold members only. Gold members will receive one Gold Card in his or her lifetime

How do I maintain Green Level status?

Once you qualify for the Green level, you will be at that level for a full year from the date you qualified - this will be your anniversary date. You will then have one year from your anniversary date to earn 60 Stars in order to extend your Green level membership for another year. If you earn 300 Stars in one year, you will be upgraded to Gold level.

If you do not earn 60 Stars in one year, you will start your new year as a Welcome member. Stars are refreshed and reset every year and will not be brought forward.

What are the participating Starbucks stores for Starbucks® Rewards program?

Starbucks® Rewards program is available in all Starbucks stores in Singapore except stores that are located at Singapore Changi Airport other than Starbucks Jewel Changi Airport. You cannot earn Stars nor redeem rewards Starbucks stores outside Singapore.

How do I maintain Gold Level status?

Once you qualify for Gold level, you will be at that level for a full year from the date you qualified - this will be your anniversary date. You will then have one year from your anniversary date to earn 300 Stars in order to extend your Gold membership for another year. When you upgrade or maintain your Gold level, you will be rewarded with additional Bonus Stars.

If you do not earn 300 Stars in one year, you will start your new year as a Green member. Stars are refreshed and reset every year and will not be brought forward.

How do I register for a Starbucks® Rewards account if I’m not already a member?

Registering for Starbucks® Rewards is easy. You can join the program by registering your Starbucks Card. Simply purchase a Starbucks Card in any of our stores (except for stores located at Changi Airport other than Starbucks Jewel Changi Airport) by loading a minimum of S$10. You can start collecting Stars and earning Rewards by paying with your registered Starbucks Card.

Can I qualify for multiple renewals in a single year? For example, if I earn 600 Stars in one year, will I be in the Gold Level for the next two years?

No. Every year on your anniversary date (the date you qualified for that level), we will track if you have earned the minimum number of Stars required for that membership level.

For example, if you are a Gold member, we will track to see if you have earned a minimum of 300 Stars during the 12-month period before your anniversary date. If so, you will remain at the Gold level for another year. Your Star balance will still revert to zero and Stars will not be brought forward.

What are Stars and how do I earn them?

You can earn Stars and receive rewards simply by paying with any Starbucks Card registered to your account at a participating Starbucks store in Singapore (except stores located at Changi Airport other than Starbucks Jewel Changi Airport). For every S$1 you spend, you will earn 1 Star. For example, if you've spent $10.10, you will see 10.10 Stars reflected in your account for that transaction. Do note that Stars may take up to 24 hours to be reflected in your account.

How are the Stars used?

The Stars are used to determine the level of Starbucks® Rewards membership and rewards that are eligible for redemption.

What rewards can I redeem my Stars for?

Gold Level: For every 60 Stars earned, you are entitled to redeem 1 free drink or food item.

Green Level: For every 60 Stars earned, you are entitled to redeem 1 free drink.

Welcome Level: Simply accumulate 60 Stars to be upgraded to Green Level and you will be entitled to redeem 1 free drink^.

^60 Stars for Reward Redemption excludes breakfast sets, selected Nitro beverages, ice cream beverages and drink items that are exclusive to Starbucks Jewel Changi Airport.

As a Green or Gold member, what kind of beverages can I redeem my Stars for?

You will be eligible to redeem any handcrafted beverage of any size (excluding drink items that are exclusive to Starbucks Jewel Changi Airport) at all participating Starbucks Singapore stores (except stores located at Changi Airport other than Starbucks Jewel Changi Airport). All drink customizations (adding of syrup, espresso shots, drizzles, java chips and changing of milk to soy/coconut) are complimentary with this redemption.

As a Gold member, what food items can I redeem my Stars for?

You will be eligible to redeem any food item except breakfast sets, selected promotional items and food and drink items that are exclusive to Starbucks Jewel Changi Airport. Valid at all participating Starbucks Singapore stores (except stores located at Changi Airport other than Starbucks Jewel Changi Airport)

Do I get to choose when I'd like to redeem my 60 Stars for a free drink or food item?

Yes. You are in control of your rewards*. Simply tell our barista when you want to redeem them. Just be sure to use them before they expire.

*Not valid on food and drink items that are exclusive to Starbucks Jewel Changi Airport.

Once a Starbucks Card has been registered or added to an existing account, can it be used to register a new account or added to another account?

Once you have registered a Starbucks Card to an existing account, all rewards and Stars associated with that Card will be added to the existing account and this action cannot be undone. In other words, once a Card has been registered to an account, it can no longer be registered or added to a different account.

Do I get any Bonus Stars when qualify or maintain my Gold level?

Yes. This is to reward you for being a Gold member. The number of Bonus Stars you earn will be based on number of consecutive years you have qualified as Gold member since October 2014, i.e., for your first year at Gold level, you will get 10 Bonus Stars. For your second year at Gold level, you will get 20 Bonus Stars, and so on. For example, if you have been a Gold member since December 2014, you will earn 60 Bonus Stars when you maintain your Gold level in December 2019. Please note that the maximum number of Bonus Stars you can get when you maintain your Gold level is 300 Bonus Stars.

Should you drop to Green or Welcome level and qualify as Gold member again, you will be considered as a newly upgraded Gold member and get 10 Bonus Stars when you qualify.

What is a Star and how do I earn one?

You will earn Stars and receive rewards simply by paying with any Starbucks Card registered to your account at a participating Starbucks store in Singapore. For every S$1 you spend, you will earn 1 Star. Earning of Stars is attained only through purchases in-store and does not include loading of monetary value into Starbucks Card(s).

Do my Stars expire?

Yes. Stars will expire 1 year from your anniversary date (the date you qualified for the current level of your Starbucks® Rewards membership). After registering a new account, you have 12 months to earn Stars to reach the next level. Upon reaching a new level, you will have another 12 months from the date that you reached that level to earn Stars to maintain your membership at that level or to progress to the next level.

This means that if you've just created a new account, you have one year to earn 60 Stars to reach Green level or 300 Stars to reach Gold level.

Once you hit Green level, you will have one year from that date (your anniversary date) to earn 60 Stars to maintain your Green level or to earn 300 Stars to progress to Gold level. If you earn less than 60 Stars, you will start the next year as a Welcome member. Similarly, for a Gold member, you have one year upon qualifying to earn 300 Stars to extend your Gold level for another year. If you earn less than 300 Stars, you'll start the new year as a Green member. Stars get refreshed annually and will not be brought forward.

Do I earn Stars when I pay with my phone?

Yes, you can earn Stars and redeem your rewards when you pay with your registered Starbucks Card via your phone at any participating Starbucks store.

How do I pay with my phone?

Download the Starbucks Singapore App and log into your Starbucks account. You can see all your Starbucks Cards registered to your account under “PAY”. Select the registered Starbucks Card you want to pay with and tap on “PAY” at the bottom of the page. Scan the barcode of the the Starbucks Card you'd like to make payment in participating* Starbucks stores to earn Stars and redeem rewards.

*Available at all Starbucks Singapore stores except those located at Changi Airport other than Starbucks Jewel Changi Airport.

Do I earn Stars if I do not register my Starbucks Card?

No. Stars are only awarded to a Starbucks Card that has been registered to your account.

Can I still earn Stars if I pay for my transaction by other payment methods such as cash, credit card or Nets?

No. You have to pay with your registered Starbucks Card because it is connected to your Starbucks® Rewards membership and doing so will allow us to reward you for your Starbucks purchases.

What purchases are ineligible to earn Stars?

Purchases of Starbucks Gift Cards, gift certificates, vouchers and bulk purchases with discounts applied are ineligible to earn Stars. Starbucks may from time to time designate certain product items to be ineligible to earn Stars.

If I pay for my transaction using a combination of different payment methods such as cash together with my Starbucks Card, can I still earn Stars?

Yes, however the number of Stars earned will be based solely on the amount paid using your registered Starbucks Card.

How long does it take for Stars to be recorded into my account?

Each time you make a purchase at a participating Starbucks store with your registered Starbucks Card, the number of Stars earned will be recorded in your account within 24 hours of the purchase. You may log into your account through the members' portal or the Starbucks Singapore mobile application to track your Stars.

What if my Star balance does not look right? Who do I contact?

We want to ensure that the Stars in your account accurately reflects your purchases. If the total number of Stars appears to be incorrect, please contact us here. Be sure to have your 16-digit Starbucks Card number available with you for verification purposes. Please note that the detailed allocation of Stars and transaction history are updated every 24 hours.

Can the Stars in my account be transferred to someone else?

Stars collected in each account can only be used by that account holder, and cannot be transferred to another account.

How do I redeem my reward?

Simply inform our barista in any of the participating Starbucks stores in Singapore that you would like to redeem your reward. You may scan the barcode on your mobile device or simply present one of your registered Starbucks Cards.

Reminder: Your redeemable Stars will expire on your anniversary date, while your other rewards have their respective validity period which is listed on the voucher. Starbucks may also offer special vouchers from time to time with different validity period. You can track your rewards and vouchers via the members' portal or the Starbucks Singapore App. Please be sure to redeem them before they expire.

How will I know that I have a reward available?

You can also check your available rewards on the members' portal or the Starbucks Singapore App under the "Rewards" section.

Do rewards expire?

Yes. Different rewards have their respective expiry dates. Your redeemable Stars will expire on your anniversary date. While other rewards in your Starbucks account will expire 90 days after they are issued - these expiration dates are listed with the voucher. You can track this via the Starbucks Singapore App or the member's portal. Starbucks may also offer special e-vouchers from time to time with different validity periods. Please be sure to redeem your rewards before they expire.

I am a Gold member. When will I receive my complimentary monthly drink customization reward?

You will receive your complimentary drink customization on the first day of each calendar month, valid for one-time use only within that calendar month.

When will I receive my birthday benefits?

You will receive your birthday benefits on the first day of your birthday month. Each of the birthday rewards will be valid for one-time use only during the entire month of your birthday.

How often can I use my birthday benefits?

Each of the birthday rewards will be valid for one-time use only during the entire month of your birthday.

If I have multiple Starbucks Cards registered to my account, will I receive birthday benefits for each individual card?

No. Benefits and rewards are awarded to your account and not to each individual Starbucks Card.

When will I receive exclusive offers and discounts?

You will receive exclusive offers and discounts by email, SMS or push notification through our Starbucks Singapore App from time to time. When you register your Starbucks Card, there will be an option under the "My Profile" section to opt in to receive such communications from us so you don’t miss out on our latest offers.

How does it work for the redemption of rewards or benefits if I have multiple Starbucks Cards?

The rewards are linked to your Starbucks account and not to your Starbucks Cards. You can redeem your rewards or benefits with any of your Starbucks Cards. Once the reward or benefit is redeemed, it will no longer be available for any other Cards under your account.

I didn’t use my reward and it expired, why do you have expiration dates on rewards?

Rewards have an expiration date because we want to encourage members to use them. As our most loyal customers, we want you to enjoy those rewards because you deserve them. We hope you will visit us often enough that your rewards won't ever come close to their expiration date. You can always check the status of your rewards if you log into your Starbucks Card account. Rewards can be redeemed by using your registered Starbucks Card and letting our barista know you will like to redeem a reward on your account.

How do I check the status of Starbucks® Rewards program level, Stars balance and rewards?

You can log into your account through the members' portal or via the Starbucks Singapore App to track the number of Stars you’ve earned, your current rewards, available Stars for redemption and the number of Stars you need to earn until you reach the next level. Do note that Stars may take up to 24 hours to be reflected in your account.

Is there a limit to how many free rewards I can have at any given time?

You continue to earn free rewards as long as you meet the free reward pre-requisite. For example, on reaching the Gold Level, for every 60 Stars earned*, you can redeem 1 free drink or food. The rewards stay in your account until you use them or they expire. There is no limit to the number of rewards you can have in your account at any one time.

*Refers to additional Stars earned after reaching the Gold Level.

Will I receive personalized Gold Card after reaching Gold level?

You will receive a personalized digital Gold Card automatically after upon reaching Gold level. Download the Starbucks® Singapore App to gain access to your digital Gold Card. You can then use your digital Gold Card to pay via the app and continue to earn Stars and redeem rewards. Alternatively, you can also continue to use your existing Starbucks Card(s) registered to your account.

How do I use my digital Gold Card to pay for my order?

Download the Starbucks Singapore App and log into your Starbucks account. You will see your digital Gold Card under “PAY”. Tap on “PAY” at the bottom of the page and you can scan your digital card in participating Starbucks stores to earn Stars and redeem rewards.

After I received my personalized Gold Card, can I use my original Starbucks Card to earn Stars and redeem rewards?

Definitely! You can continue to use your existing Starbucks Card(s) registered to your account to earn Stars and redeem rewards. This means that once you qualify for the Gold Level, you can choose to continue using your existing registered Starbucks Card(s) or your new personalized Gold Card.

When are rewards available for use? Are they instantaneously available in the same transaction where I earn the required number of Stars?

Rewards are earned in real-time once you have completed the transaction when you earn the required number of Stars.

What if I lose my Starbucks Card?

If you have registered your Starbucks Card or have added it to an existing account, please log into your account through the member's portal, click “My Cards”, and select the Card you would like to report lost. Click on “Report Lost Card” and follow the instructions given to transfer the balance of your lost Card to another existing Card or request for a replacement card. Alternatively, you may also report lost of your Starbucks Card via the Starbucks Singapore App under the “Manage” section of your Starbucks Card.

Why do I have to pay with my Starbucks Card to participate in the program?

You have to pay with your Starbucks Card because it is linked to your rewards. By using your Starbucks Card, we can track your purchases and award you Stars. Also, when you register your Card, you provide your contact details for us to inform you of your rewards and special offers.

How many Starbucks Cards can I register as part of the Starbucks® Rewards program?

You can register as many Starbucks Cards to your Starbucks account as you wish. All Stars earned via your different Cards will contribute to your account's total. You can redeem your rewards that are awarded to your account using any of the Cards that are registered to your account.

However, there can only be one person registered to one account at any given time.

Will the use of multiple Starbucks Card registered to me count towards my program benefits?

Yes. The use of any Starbucks Card purchased, activated and registered to your account in Singapore will earn you Stars and enable you to enjoy the benefits associated with your membership level.

Are all Starbucks Cards eligible for Starbucks® Rewards rewards and benefits?

Yes. All Starbucks Cards are eligible for Starbucks® Rewards rewards and benefits as long as they are registered to your account

Is there a fee to join Starbucks® Rewards?

No membership fee is required to join the Starbucks® Rewards program. All you have to do is register your activated Starbucks Card to your Starbucks account and you will be automatically enrolled into the program. You can do so here.

Why is registration necessary in order to join the program?

Registering your Starbucks Card on the member's portal or through the Starbucks Singapore App, signs you up to enjoy Starbucks® Rewards benefits and rewards in Singapore.

Additionally, when you register a Starbucks Card, you receive balance protection in case your Card is ever lost or stolen. With a registered Card, you can also manage your account in a variety of ways, including making payments, online or through the Starbucks Singapore App.

Can I transfer a Starbucks® Rewards membership to someone else?

Memberships are non-transferable and cannot be shared with family members or friends.

How will Starbucks contact me with my email address?

You may choose to opt in or opt out of receiving promotional emails from us. By opting in, you will receive notifications of the various special offers available to you as a Starbucks® Rewards member. If you wish to opt out of receiving such promotional emails, you can go to your account and change your settings at any time.

How do I register for a Starbucks® Rewards account if I’m not already a member?

Registering for Starbucks® Rewards is easy. You can join the program by registering your Starbucks Card. Simply purchase a Starbucks Card in any of our stores (except for stores located at Changi Airport other than Starbucks Jewel Changi Airport) by loading a minimum of S$10. You can start collecting Stars and earning Rewards by paying with your registered Starbucks Card.

Can a partner earn rewards?

Yes. A partner can participate in the Starbucks® Rewards program and earn rewards.

Will I enjoy any Starbucks® Rewards benefits when I make a purchase on the Starbucks Flagship Store on LazMall?

No. Purchases made on the Starbucks Flagship Store on LazMall are not applicable for any Starbucks® Rewards benefits.

Will I receive any complimentary drink vouchers with my tumbler purchase on the Starbucks Flagship Store on LazMall?

No. Starbucks promotional offers or discounts, and complimentary drink vouchers, do not apply to purchases made on the Starbucks Flagship Store on LazMall.