Last Revised: 5 May 2022
2. Changes to Terms
3. Personal Use
4. About Starbucks® Rewards
4.1. Starbucks® Rewards is one way in which Starbucks endeavors to reward and thank loyal customers for patronizing our business and purchasing Starbucks products. Starbucks® Rewards members are able to earn and accumulate "Stars" that can be redeemed for Starbucks® Rewards benefits ("Rewards") on the Starbucks Singapore Online Store (“Online Store”), the Starbucks Singapore Mobile Application (“Mobile App”), or at participating Starbucks stores in Singapore, excluding stores located at Changi Airport except Jewel.
4.2. Please refer to the Online Store Terms of Service to view and understand the terms that govern your access and use of the Online Store or any purchase of our products that may be available on the Online Store.
5. Joining Starbucks® Rewards
5.1. To enroll in Starbucks® Rewards and receive program benefits, you will first need to create a Starbucks account. You can do so at the members' portal here: www.starbucks.com.sg/rewards/Login or via a Starbucks Singapore Mobile Application distributed by Starbucks in Singapore ("Mobile App"). A digital Starbucks card will be linked to your Starbucks account once you have created it. You can also register and add a Starbucks Card activated in Singapore to your account. Starbucks Card activated in Singapore may include physical Starbucks branded cards that are available and activated in participating Starbucks stores in Singapore as well as digital forms of the cards that are available and activated through the Mobile App or our Starbucks Website, including Starbucks Cards eGift.
6.1. There are two (2) levels of benefits in Starbucks® Rewards which are determined by the number of Stars that you accumulate in your account – Green level and Gold level. By opening an account, and activating and registering a Starbucks Card, you will be automatically enrolled in Starbucks Rewards at the Green level.
6.2. If you earn at least three hundred (300) Stars within the twelve (12)-month period following your enrolment date, you will qualify for the Gold level.
6.3. To maintain the Gold level, you must earn at least three hundred (300) new Stars during each consecutive twelve (12)-month period following the date you reached the Gold level. If you do not earn three hundred (300) Stars in twelve (12) months, you will be placed at the Green level of Starbucks® Rewards after your Anniversary Date.
6.4. Once you reach a specific level within Starbucks® Rewards, you will receive the benefits that are applicable to that level only.
7. Earning Stars
7.1. Rewards are determined based on the amount of “spending” you make and the number of “Stars” that you earn through your spending with your registered Starbucks Card(s) through the In-App Delivery and the Mobile Order and Pay functions of the Mobile App, the Online Store, and at participating Starbucks stores in Singapore only. No “Star” will be rewarded for purchases or reloading of Starbucks Card. For every one (1) Singapore dollar that you spend in Singapore with your registered Starbucks Card, you will receive one (1) “Star”, except during limited time promotions when Starbucks may offer “Bonus Stars” on featured products and/or services. Note that Stars may be earned in fractional amounts depending on the value of your purchase – for example: if you spend S$1.10, you will earn 1.10 Stars.
7.2. You can use any registered Starbucks Card to earn Stars for your spending. Please note that spending will only be calculated and Stars accumulated after the Starbucks Card is registered at www.starbucks.com.sg/rewards/Login or through the Mobile App.
8. Exclusions to Earning Stars; Starbucks Singapore Online Store and Participating Stores Only
8.1. You may not earn Stars in connection with certain types of beta or promotional programs, or other forms of service recovery coupons. Stars may be earned from purchases made through the In-App Delivery and the Mobile Order and Pay functions of the Mobile App, the Online Store or at participating Starbucks stores only, and certain stores only have the ability to award Stars for Starbucks Card transactions (not for cash, credit card, debit card or mobile wallet transactions). In addition, you cannot earn Stars for certain transactions on Starbucks Cards (such as activations, reloads, transfers, and other card-to-card transactions). Taxes, tips, donations, and fees, including without limitation, shipping and handling fees, gift wrapping fees, delivery fees, and bag fees, also may be excluded and ineligible for Star accrual.
8.2. Stars may be earned at participating Starbucks stores in Singapore only, excluding stores located at Changi Airport except Jewel. You cannot earn Stars on purchases or reloading of any Starbucks Cards.
9.1. Your Stars balance may be impacted by returns as follows:
(a) If you void a purchase, Starbucks will deduct the Stars that you earned for that purchase, potentially resulting in a negative Star balance on your account.
10. Star Expiration
10.1. Please note that “Stars” accumulated for each level will only be valid during the twelve (12) month period from the date when you reach the particular level. For example: You create a Starbucks® Rewards account and activate your Starbucks Card on the Starbucks Website or at a participating Starbucks store on 1 July 2021 by loading S$10 onto the Starbucks Card. You register your Starbucks Card to your Starbucks Card account on 10 July 2021. You are therefore automatically enrolled into the Green Level of Starbucks Rewards on 10 July 2021 and your spending with your registered Starbucks Card will only start to earn Stars from your enrolment date. If you earn three hundred (300) Stars on 15 December 2021, you will be placed in Gold Level and entitled to Gold Level benefits and your entitlement to Gold Level Rewards will expire one (1) year from your Anniversary Date, on 14 December 2022. On 15 December 2022, your Stars balance will revert to zero. However, if you have accumulated three hundred (300) Stars between 15 December 2021 to 14 December 2022 earning the required number of Stars to maintain your Gold Level, you will continue to qualify for Gold Level and be entitled to the various Gold Level Rewards for the 12-month period between 15 December 2022 and 14 December 2023. On 15 December 2023, your Stars balance will revert to zero.
11. Redeeming Stars for Rewards
11.1. Stars may be redeemed for complimentary Starbucks items at participating Starbucks stores in Singapore. Starbucks® Rewards offers different Rewards based on different Star redemption tiers. Note that Starbucks may adjust the items included in each tier at any time in its sole discretion. The Star redemption tiers for redeeming Stars on the Online Store and at participating Starbucks stores in Singapore are as follows:
(a) 20 Stars may be redeemed for one (1) free handcrafted drink size upgrade, except bottled drinks.
(b) 40 Stars may be redeemed for S$2.00 off a regular-priced handcrafted drink, except bottled drinks.
(c) 60 Stars may be redeemed for one (1) Grande-sized (and below) handcrafted drink, except bottled drinks.
(d) 100 Stars may be redeemed for S$10.00 off any handcrafted drink and/or food in a single transaction, except bottled drinks, selected promotion items, merchandise and purchase or reloading of Starbucks Card.
11.2. Applicable to Gold Level Rewards members only:
(a) 160 Stars may be redeemed for S$20.00 off any drink, food and/or merchandise in a single transaction, except selected promotion items, and purchase or reloading of Starbucks Card; OR three (3) Grande-sized (& below) handcrafted drinks in a single transaction, except bottled drinks.
12. Other Important Star Redemption Information and Exclusions
12.1. You cannot redeem multiple Star redemption tiers on a single item in a single transaction. For example, you cannot redeem 20 Stars for a free handcrafted drink size upgrade and 40 Stars for S$2.00 off a handcrafted drink within a single drink order.
12.2. You cannot redeem multiple 100 Stars for S$10.00 off any handcrafted drink and/or food and 160 Stars for S$20.00 off a single transaction within a single order.
13. Additional Benefits of Starbucks® Rewards
13.1. As a Starbucks® Rewards member, you may be eligible for the following additional benefits.
13.2. For Green Level Reward members:
(a) Birthday Reward. On your birthday (as indicated in your Starbucks® Rewards account), you will receive a complimentary cake upon your purchase of a handcrafted beverage. You must purchase your choice of any handcrafted beverage with any of your registered Starbucks Cards in order to redeem your complimentary slice of cake. The Birthday Reward expires on the last day of your birthday month.
(b) Free handcrafted drink of any size with purchase of a Starbucks tumbler. You will receive a free drink of any size Reward in your account upon the purchase of a Starbucks regular-priced tumbler. You must purchase the tumbler with any of your registered Starbucks Card. The free drink Reward will be credited into your account within 1 hour from the purchase. The free drink Reward expires after 6 months from the date of issuance.
(c) BOGO upon 1st five Stars. One (1) Buy-One-Get-One drink reward will be credited into your account within 1 hour upon accumulation of five (5) Stars. The Buy-One-Get-One drink Reward expires after 3 months from the date of issuance.
13.3. For Gold Level Reward members:
(a) Birthday Reward. On your birthday (as indicated in your Starbucks® Rewards account), you will (i) receive a complimentary cake upon your purchase of a handcrafted beverage. You must purchase your choice of any handcrafted beverage with any of your registered Starbucks Cards in order to redeem your complimentary slice of cake; (ii) receive a free complimentary hand-crafted beverage. You must redeem your complimentary birthday reward with any of your registered Starbucks Cards; and (iii) get Double Stars on your first purchase in your birthday month. Double Stars will be credited into your account within 1 hour from the purchase.
(b) Birthday Reward expires on the last day of your birthday month.
(c) Free beverage of any size with purchase of a Starbucks tumbler. You will receive a free drink of any size Reward in your account upon the purchase of a Starbucks regular-priced tumbler. You must purchase the tumbler with any of your registered Starbucks Card. The free drink Reward will be credited into your account within 1 hour from the purchase. The free drink Reward expires after 6 months from the date of issuance.
13.4. Starbucks reserves the right to change or suspend the number and type of benefits offered to members of Starbucks® Rewards in its sole discretion at any time.
14. Other Important Information You Should Know
14.2. There are no participation or membership fees associated with Starbucks® Rewards. Stars accrued in connection with Starbucks® Rewards are promotional, have no cash value and cannot be redeemed for cash. In addition, your redemption of Stars accrued in connection with Starbucks Rewards cannot be combined with any other offers or discounts, unless otherwise expressly indicated by Starbucks.
14.3. Your Stars, Rewards, registered Starbucks Cards, and Starbucks® Rewards account are personal to you and may not be sold, transferred or assigned to, or shared with, family, friends or others, or used by you for any commercial purpose. You may have only one (1) Starbucks Rewards account that is personal to you.
14.5. Without notice to you, Starbucks also reserves the right to "unregister" and make ineligible for Starbucks® Rewards any Starbucks Card or Starbucks account that has been inactive for three (3) consecutive years. Inactivity is defined as no Stars earned during such three (3) consecutive year period. In the event that your Starbucks Card or Starbucks account is unregistered or rendered inactive, all accrued Stars in your account are void.
14.6. Starbucks reserves the right to change, modify, discontinue or cancel Starbucks® Rewards or any part of the Starbucks® Rewards program, at any time and in its sole discretion, without notice to you.
15. Deletion of Starbucks® Rewards Account
15.1. You may request to delete your Starbucks® Rewards account at any time via the account deletion process provided for on the Starbucks Website or Mobile App. Please note that (a) all account deletion requests are final and irreversible once processed; and (b) upon deletion of your account, all information and benefits associated with your deleted account will not be accessible or recoverable, including your account history, Starbucks Card balance, Stars and other reward benefits.
16. Governing Law
We welcome your questions, comments and concerns you might have regarding any of the above-mentioned terms and conditions.
You may contact us at:
Starbucks Coffee Singapore Pte Ltd
11 North Buona Vista Drive
#03-08 The Metropolis Tower 2
Singapore Toll-Free Number: (65) 6513 7500
Mondays to Fridays: 9am to 6pm
Closed on public holidays